Talented and ambitious with expert team leadership. Planning and organizational skills. Equipped to problem solve, handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and driven approach.
Skills
YARDI
SITELINK
Rent Cafe
Fair housing laws
Critical thinking
Detail-oriented
Leasing and sales
Marketing and advertising
Excellent telephone and email etiquette
Scheduling and Coordinating
Managing Files/ Audits
Invoice Reconciliation
Accounts Payable and Receivable
Work History
12/2021 to Current
ManagerPennrose Management – Philadelphia, PA,
Maintained professional, organized and safe environment for employees and patrons.
Kept detailed records of daily progress to identify and correct areas needing improvement.
Follow up Prospects Daily
Weekly price comps with nearby competitors
Marketing
Established professional relationships
Audit files
Accurate money deposits
Multitask rentals with uhaul and storage and inside sales
Responsible for Fire Safety checks on all buildings, extinguishers and ER exits and lighting.
Accurate use of SITELINK Storage Program
STORABLE Insurance training
Daily checklists completed.
Superior Customer Service.
11/2020 to Current
REALTORThe Conam Group – Phoenix, AZ,
02/2020 to 12/2021
Professional Leasing ConsultantApogee Property Management – City, STATE,
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Marketed property to local businesses through collateral, emails and phone calls.
Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
Verified tenant incomes and other information before accepting lease applications.
Escalated major issues to property manager for immediate remediation.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Kept meticulous records of correspondence between management and tenants.
Invited prospects to fill out application upon completion of property tour.
Performed background checks on over 150 apartment applicants.
Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Greeted clients, showed apartments and prepared leases.
01/1996 to 12/2020
Business Owner/Cleaning ContractorAll Wired Up Closets & More – City, STATE,
Specialized in make ready apartments, new construction homes and cleaning offices.
Handled equipment, chemicals and materials properly and with caution.
Averaged cleaning up to 12 apartments per day (4 employees)
Used time management and efficient cleaning methods to meet deadlines.
Worked alongside other cleaners to complete sizable jobs .
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Excellent communication and scheduling.
Organized and used industrial cleaning products following strict safety procedures.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Ordered new cleaning supplies for upcoming jobs.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Maintained floor cleaning and waxing equipment.
Successfully fulfilled contracts with many Businesses and Management Companies such as Hunt Military Housing at Redstone Arsenal, Colonial Properties/Trust, Southeastern Property Management, Apogee Group, Carroll Properties, Breland Homes/Properties, ALFA Insurance, State Farm Insurance, North Alabama Bank, Attorney offices and private homes.
02/2016 to 11/2018
Professional Leasing ConsultantCompany Name – City, State,
Held high approval rating and percentage of customer loyalty.
Verified tenant incomes and other information before accepting lease applications, working closely with Management to maintain accuracy.
Escalated any major issues to property manager for immediate remediation.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Invited prospects to fill out application upon completion of property tour.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Compiled maintenance and repair requests.
Validated rental eligibility .
Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
Inspected properties before new tenant move-ins
Secured average of 20 leasing contracts per month.
03/2009 to 08/2011
Professional Leasing ConsultantCompany Name – City, State,
Marketed property to local businesses through collateral, emails and phone calls.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
Performed background checks on apartment applicants.
Validated rental eligibility .
Invited prospects to fill out application upon completion of property tour.
Escalated any major issues to property manager for immediate remediation.
Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Toured property with prospective tenants and provided wealth of information in regards to its key features
Validated rental eligibility by using verification process
Escalated any major issues to property manager for immediate remediation
Invited prospects to fill out application upon completion of property tour
Marketed property to local businesses through emails and phone calls
01/2001 to 01/2008
Business OwnerCompany Name – City, State,
Put together realistic budgets based upon costs and fees for effectively operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Maintained up-to-date administrative records to monitor operational conditions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Learned and remained updated on statutory requirements and regulations.
Reconciled daily sales, returns and financial reports .
Consulted with customers to assess needs and propose optimal Product and Service solutions.
Applied human resources expertise to optimize hiring, training and performance.
Education
Expected in 07/2020
: National School of Real Estate - Huntsville AL, GPA:
Completed required real estate school hours. Passed state and federal exams. Received permanent license in February 2021
Expected in 05/1988
High School Diploma: Madison County High School - Gurley, AL, GPA:
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