cleaner resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
General Cleaner and housekeeper with 7 years of experience carrying out cleaning, laundry and maintenance in commercial environments. Reliable associate with vast knowledge operating industrial cleaning equipment and chemicals. Strong attention to detail with keen eye for facilities presentation, organization and cleanliness.
Over 7 years of experience providing quality custodial services in residential settings. Focused General Cleaner providing consistent and high-quality cleaning services producing above average results. Trustworthy and accommodating customer service professional. Dedicated to exceptional standards of performance and quality.
Skills
Cleaning
Sales
Appointment Setting
Supervision
Organization
Business operations
Painting and plastering
Work orders
Cash Handling
Sorting
Customer service
Team management
Problem resolution
Facilities maintenance
Chemical cleaners
Prospecting Clients
Work History
Cleaner, 02/2020 to 06/2020 American Airlines – San Jose, CA,
Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
Delivered quality customer service to address urgent needs and cleaning requests.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Emptied trashcans and transported waste to collection areas.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
Protected and maintained carpets with regular steam cleaning and shampooing.
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals and materials properly and with caution.
Categorized laundry received by clients based upon type and standard of fabric.
Scrubbed, top-coated, buffed and varnished hard floors.
Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.
Waitress, 09/2014 to 12/2014 Hyatt Hotels Corp. – Norcross, GA,
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
Managed event contracts, including estimates, event profiles and post-event summaries.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Prepared beverages and filled food orders for customers.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Used cash registers and credit card machines to cash out customers, handling up to $10,000 in cash per event.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Upsold specialty items to increase overall sales and exceed targets.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Managed food resources, memorized orders and coordinated service in 20- table restaurant.
Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business.
Assessed square-foot restaurant and lounge according to state and federal cleanliness standards.
Food Production Worker, 05/2013 to 12/2013 Salad And Go – Mesa, AZ,
Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.
Unloaded completed batches from machinery, packaged for shipment and transported with equipment such as forklifts and hand trucks.
Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
Followed instructions and processes to maintain food and beverage integrity.
Chose, inspected, weighed and measured ingredients for each production run.
Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
Kept work areas clean, neat and organized to promote safety, productivity and team success.
Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
Cleaned and sterilized factory processing containers and work areas to keep foods safe.
Sorted final products according to specified regulatory, customer or company standards.
Crew Member, 05/2012 to 08/2012 Shake Shack – Garden City, NY,
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Collaborated with team members to complete efficient work and bring in top hauls.
Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Conducted daily inspections, completed basic maintenance and performed minor repairs to keep gear and equipment in optimal condition.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Checked prices for customers and processed items sold by scanning barcodes.
Helped over 500 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with special services, account updates and promotional options.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Ged: , Expected in 02/2012 to Hamtramck High School - Hamtramck, MI GPA:
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