Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished and energetic employee with a solid history of achievement in warehouse supervision and production. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include time management, production labor and result driven production. #readytowork Authorized to work in the US for any employer Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.

  • SALES (3 years)
  • AND SALES (3 years)
  • DETAIL-ORIENTED (5 years)
  • RETAIL (5 years)
  • RETAIL MARKETING (5 years)
  • Retail Management (5 years)
  • Problem Resolution (6 years)
  • Cellular
  • Research (4 years)
  • Excel (7 years)
  • Account Management, Retail Management
  • Approach, Retail and Sales
  • Attention to Detail, Safety
  • Billing, SALES
  • Call Center, Sales Management
  • Coaching, Scheduling
  • Cold Calling, Scripts
  • Content, Supervisor
  • Customer Service, Supervising
  • Customer Care, Teaching
  • Customer Support, Desktop Support
  • DETAIL-ORIENTED, Technical Support
  • Focus, Tutoring
  • Help Desk, Well-organized
  • Leadership Skills
  • Leadership
  • Managing
  • Materials
  • Merchandising
  • Excel
  • Microsoft Outlook
  • Negotiation
  • Negotiating
  • Organizational
  • Payroll
  • Problem Resolution
  • Recruiting
  • Research
  • Team building
  • Problem resolution
  • Data management
  • Customer service
Claims Examiner II, 09/2019 - Current
J.B. Hunt North Hatfield, MA,
  • Assisted customers with a warm and professional attitude.
  • Assisted customers with questions.
  • Interacted with customers through live chat.
  • Kept records of customer complaints.
  • Handled emails, inbound calls, and outbound calls.
  • Booked appointments.
  • Managed customer accounts.
  • Wrote call center scripts.
  • Assisted with technical support duties.
  • Obtained all necessary information to complete proper evaluation of injury claims.
  • Double-checked and reviewed documentation for denied and accepted insurance claims.
  • Examined claims investigated by independent adjusters.
  • Verified and analyzed claims settlement data to ensure validity.
  • Communicated with personnel and legal counsel on claims involving litigation.
  • Researched and followed up on denied insurance claims.
  • Paid and processed claims within designated authority level.
  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Store Manager/District Manager, 12/2015 - 05/2018
Save-A-Lot Alton, IL,
  • Managed all aspects of running store.
  • Motivated entire team.
  • Handled product placement, display, and visual merchandising standards.
  • Hired and trained 35 employees.
  • Assigned associates promotions.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
Assistant Store Manager, 03/2011 - 12/2015
Walmart City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Sales Manager/Marketing, 09/2013 - 09/2014
Mediacom Communications Corporation City, STATE,
  • Created and presented proposals and built successful RFPs for new events.
  • Oversaw vendors such as florists and rental companies to monitor compliance with contract terms and quickly address any discrepancies.
  • Targeted convention and hotel conferences with specific strategies to attract and sell to each.
  • Networked at local and industry events to prospect for new sales leads.
  • Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
  • Worked closely with clients to coordinate details and maximize satisfaction.
Education and Training
Bachelor of Arts: History, Expected in 05/2021
Southern Illinois University - Carbondale, IL,
High School Diploma: , Expected in 05/2010
Frankfort Comm High School - West Frankfort, IL,
Activities and Honors

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School Attended

  • Southern Illinois University
  • Frankfort Comm High School

Job Titles Held:

  • Claims Examiner II
  • Store Manager/District Manager
  • Assistant Store Manager
  • Sales Manager/Marketing


  • Bachelor of Arts
  • High School Diploma

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