Accomplished and energetic employee with a solid history of achievement in warehouse supervision and production. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include time management, production labor and result driven production. #readytowork Authorized to work in the US for any employer Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.
Skills
SALES (3 years)
AND SALES (3 years)
DETAIL-ORIENTED (5 years)
RETAIL (5 years)
RETAIL MARKETING (5 years)
Retail Management (5 years)
Problem Resolution (6 years)
Cellular
Research (4 years)
Excel (7 years)
Account Management, Retail Management
Approach, Retail and Sales
Attention to Detail, Safety
Billing, SALES
Call Center, Sales Management
Coaching, Scheduling
Cold Calling, Scripts
Content, Supervisor
Customer Service, Supervising
Customer Care, Teaching
Customer Support, Desktop Support
DETAIL-ORIENTED, Technical Support
Focus, Tutoring
Help Desk, Well-organized
Leadership Skills
Leadership
Managing
MARKETING
Materials
Merchandising
Excel
Microsoft Outlook
Negotiation
Negotiating
Organizational
Payroll
Problem Resolution
Recruiting
Research
RETAIL
Team building
Problem resolution
Data management
Customer service
Experience
Claims Examiner II, 09/2019 - Current J.B. Hunt – North Hatfield, MA,
Assisted customers with a warm and professional attitude.
Assisted customers with questions.
Interacted with customers through live chat.
Kept records of customer complaints.
Handled emails, inbound calls, and outbound calls.
Booked appointments.
Managed customer accounts.
Wrote call center scripts.
Assisted with technical support duties.
Obtained all necessary information to complete proper evaluation of injury claims.
Double-checked and reviewed documentation for denied and accepted insurance claims.
Examined claims investigated by independent adjusters.
Verified and analyzed claims settlement data to ensure validity.
Communicated with personnel and legal counsel on claims involving litigation.
Researched and followed up on denied insurance claims.
Paid and processed claims within designated authority level.
Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Store Manager/District Manager, 12/2015 - 05/2018 Save-A-Lot – Alton, IL,
Managed all aspects of running store.
Motivated entire team.
Handled product placement, display, and visual merchandising standards.
Hired and trained 35 employees.
Assigned associates promotions.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Built sales forecasts and schedules to reflect desired productivity targets.
Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Assistant Store Manager, 03/2011 - 12/2015 Walmart – City, STATE,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Leveraged ERP software to coordinate and enhance inventory delivery.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
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