Energetic and enthusiastic insurance professional motivated to succeed in fast-paced professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Positive attitude and exceptional problem solving skills. Meticulous and effective at collecting and analyzing data used to devise fair and cost-effective settlements. Analytical, accommodating, and logical individual, skillful in creating customized requests for each client. Hands-on professional with demonstrated background in repair and salvage values. Offering more than 40 years of experience determining repair costs through accurate and thorough appraisals. Hardworking, reliable, highly organized, proactive and punctual with team or individually motivated settings.
- Automobile appraisals
- Strong interpersonal and communication skills
- Preparing estimates
- Multitasking
- Time management
- Organization
- Reliable and trustworthy
- Problem resolution
- Team building
- Communication
- Workforce Management
- Conflict resolution
- Flexible
- Relationship building
City, STATE, 01/2018 - 11/2020
- Managed workload of ongoing cases thanks to strong organizational, time management and collaboration skills.
- Researched and verified insurance policy coverage.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Determined salvage value for total-loss vehicles.
- Communicate with team members, policyholders, claimants, by telephone, and email to gather facts of loss to aid in claim resolution.
- Negotiated settlements with customers and paid out total loss settlements and obtained necessary documents to process titles for branding.
- Worked daily utilizing all of the Allstate required tools in claim handling: CCC, ERL, NEXGEN, NECESSARY TEMPLATES, COMPLETE VIRTUAL ASSIST/QFC ASSIGNMENTS, VIRTUAL 360, T/L CONDITIONING, PAINT SCRATCH, CAR FAX, ECT...
City, STATE, 01/2017 - 01/2018
- Meet with customers, take necessary photos documenting damage as well as prior damage, complete damage repair cost estimates, submit to Manager for review and repair scheduling.
- Planned and prepared workflow schedules, delegating tasks for 10-member team.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
City, STATE, 10/2010 - 01/2017
- Took photographs and wrote detailed summaries to document damage.
- Calculated damage and claim values with CCC, Audatex, Mitchell Software.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increased and repeat business.
- Assisted customers with setting up rental cars for duration of repairs.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Inspected automotive repairs to match paint and maintain body appearance.
- Conducted final quality control check of vehicles prior to customer delivery.
City, STATE, 01/1990 - 10/2010
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase and repeat business.
- Took photographs and wrote detailed summaries to document damage.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Assisted customers with setting up rental cars for duration of repairs.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Appraised wide range of vehicles, including vans, light trucks and passenger cars.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Inspected automotive repairs to match paint and maintain body appearance.
- Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
- Completed daily auto body repairs with high customer satisfaction rate.
- Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
- Trained technicians and team members to maintain and operate all equipment safely.
- Removed dents with hammers, suction and skilled use of dolly blocks.
- Used buffing tools, including PDR to repair dents on vehicle doors and panels.
- Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Conducted final quality control check of vehicles prior to customer delivery.
- Recognized as Employee of the month, multiple times, for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Promoted from Estimator to Manager, in less than 12-months.
I-CAR Gold/Platinum, Certified Estimating/Repair...
Highest Award Possible at Dale Carnegie Training and Professional Development courses.
Held perfect attendance record, while winning numerous awards for class accomplishments.
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Resume Overview
School Attended
- Claire Co. High School
Job Titles Held:
- Claims-Adj. DOC-Cons I
- Asst. Manager/Senior Estimator
- Manager/Auto Collision Estimator
- Owner/Operator/Collision Estimator
Degrees
- GED
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