Solution oriented IT professional with strong technical, analytical and interpersonal skills. Extensive hands
on experience with Cisco network design, configuration, implementation and support. Demonstrates the ability to identify problems and analyze possible solutions to determine the best course of action to meet challenging business objectives. Possesses the ability to learn new tasks and concepts quickly.
Cisco Network Engineer10/2007
to Current Havertys Furniture – Atlanta,
Largest and oldest retail Furniture Company in the USA with 120 locations Configured and implemented the conversion of several retail locations from analog phone lines to VOIP using Cisco call manager 7.15 and Cisco 2811, 2901 routers as the voice gateways running MGCP with voice VLANS on 3560 switches.
Designed, configured and implemented the conversion of over four hundred Cisco wireless access points ( 1121, 1131, & 1231 ) from autonomous mode to LWAPP / CAPWAPP using a WISM in a Cisco 6509 and a 4404 wireless LAN controller.
Converted all warehouse locations from Cisco 1231 to Cisco 3501 external access points using HREAP technology.
Installed 2602 and 2702 wireless access points in over a hundred store locations using Cisco 5508 wireless LAN controllers configure, troubleshoot and manage 450 wireless access points.
HA solution using Cisco 5508 wireless LAN controllers.
Configure setup and manage Cisco Routers and Switches on corporate and remote networks.
Regular IOS upgrades on all Cisco Routers, switches and wireless controllers to keep abreast with new technology to enhance performance and improve security.
Configured and installed 120 Cisco 1841 routers using 3G HWICS for back up communications using the AT&T 3G wireless networks.
Configured and installed Cisco 1921 using 4G HWICS for 4G LTE back up wireless circuits at remote locations through AT&T MPLS networks.
Configured and implemented VPN environment using Cisco ASA 5520 appliances and RSA 130 appliance servers for remote user authentication and access to the network.
Configure, implement and manage VPN LAN to LAN tunnels utilizing IPSEC, ISAKMP, 3DES, AES, ESP, and SHA for added security.
Troubleshoot and resolve routing and switching problems in an EIGRP and BGP network that covers 120 remote retail sites, six distribution centers, core and backup networks running on 6513 catalyst switches and Cisco 7404 routers.
Manage Cisco ASA 5555 firewall appliances to securely allow protocols, services and access through specific ports needed for both internal and external applications utilizing NAT to traverse the firewall.
Work on escalated network communications tickets related to routing and switching, wired and wireless connectivity, VOIP issues and VPN access.
Manages a Unified Cisco Communications Environment comprising of peripheral gateway servers, subscribers, voice mail, historical databases, router loggers, IVR and text to speech servers that run CUCM 8.6.
Cisco configuration and monitoring tools for Cisco Agent Desktop, Supervisor Cisco desktop administrator used for call monitoring and reporting.
Manage Cisco MDS 9506 Blade center fabric switches using Cisco Fabric and device manager for adding and zoning servers into the blade center.
Currently porting remote store location main numbers from local FXO POTS phone lines using MGCP on local voice gateways to a centralized HA Cisco Unified Border Element SIP platform through AT&T IP Flex reach BVOIP services to reduce cost by eliminating local phone lines at remote locations.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Desktop & Network Support01/2004
to 10/2007 RBS Group - Royal Bank of Scotland Group – Georgia
Global organization which designs and manufactures innovative payment processing control systems for secure credit and debit card reader transactions.
Managed Cisco network infrastructure.
Deployed, supported Network Hardware, Upgrades, Installations, Troubleshoot and performed analysis of corporate network.
Performed routine maintenance and monitoring of computer systems on the corporate LAN that kept all systems up to date and running at highest optimum levels.
Administered Cisco VPN client access for remote users by setting up accounts, troubleshooting and fixing remote access network connectivity issues.
Perform IOS upgrades on Cisco routers and switches.
Implemented port security on Cisco 3560 switches to secure network access Used Cisco Access Control Server to administer access to network devices and AAA monitoring Performed installations and replacement of Cisco Routers, switches and hardware cards Troubleshoot, configure, and manage Cisco routers and LAN -Switches, Layer 2 and Layer 3 Implemented and managed Windows 2003 Active Directory Network Environment by creating global security groups, user accounts, exchange mail boxes and distribution groups.
Configured, supported and administered blackberry server and handhelds.
Supported Network Hardware, Upgrades, Installations, Troubleshooting and analysis.
Support General Office Equipment (1000 + Computer Nodes) on a LAN with Windows 2003 Server, Windows 2000 Server, Windows XP, Windows 2000 Professional, Printers and scanners.
Directed, established, planned and implemented policies and procedures to support PC services and network security.
Worked with the following protocols and topologies
to 04/2004 Warranty Corporation of America – Atlanta,
Service contract warranty company servicing computers, printers and networking devices.
Provided WAN/LAN administration support Configured and Troubleshot network devices including routers, switches, printers and hubs Setup New Users accounts in Active Directory Setup mail boxes in Active Directory Set up and maintain wireless internet access networks using Linksys broadband routers Troubleshot clients software / hardware and LAN issues remotely Used ticket tracking system (Netkeeper) to log and review calls Provided first level of LAN support to clients Troubleshot customer application and LAN issues Maintained clients software/hardware needs Primary coordination point with corporate /technical personnel.
VXR & ASR
Cisco Switches: ( 4507, 3560, 3560X series, 3750, 3850 IOS & N7009 NX-OS ) Cisco ASA5520 VPN appliances and RSA 130 Appliance servers for remote access Cisco ASA5555 firewalls appliances for securing network access Cisco Access Control Server 5.3 for Tacacs, RADIUS and Active directory BYOD wireless access Routing and Switching experience with EIGRP and BGP Configuration, troubleshooting and maintenance of WAN Metro Ethernet and NXT1 MLPPP circuits at 120 sites Configuration of DHCP and DNS on routers and switches at various remote sites Design, Configuration and Implementation of WPA, WPA2, EAP-FAST, PEAP and LEAP on Cisco Wireless Controllers to enforce wireless network security.
Configuration and implementation of back up communication circuits using Cisco 1841 & 1921routers with HWICs on the AT&T 4G LTE network.
Configuring routers and switches, and performing troubleshooting tasks such as monitoring networks for connectivity, speed, bandwidth utilization and packet loss issues.
Monitoring networks using network management tools such as Wireshark, Solar Winds tools, Netflow analyzer, Cisco LMS and Cisco Prime.
MBA: Entrepreneurial & Business Operations2012-
Entrepreneurial & Business Operations
BS: Computer Science2003Southern Polytechnic State University-
Associate Degree: Computer Science1992University of Science & Technology-