LARRY RICE Information Technology Professional A Senior Information Technology Professional with several years of experience with planning, delivery, operations and management of IT services. Strong customer relationship management skills, problem solving, work ethic and interpersonal skills ensure success in a variety of roles from end user support, vendor management, to infrastructure management and project management. Goal oriented and comfortable working independently, leading a team or as part of a team. Qualification Highlights Client / Vendor / End-user management Project Planning, Execution and Leadership Problem / Incident Management Best Practices and Methodologies Implementation
CCNA Administering Cisco Unified Contact Center Enterprise Administering Cisco Unified Communications Manager v6.1 and Cisco Unity v5.0 Omicron Information Technology Executive Development Program - Project Planning & Control Aspect Communications System Administration Northern Telecom - Meridian 1 Options 11-81 Familiarizations Williams Communications - Nortel Meridian Moves, Adds and Changes ISI - Infortext Call Accounting System Administration Sprint - Frame Relay ITIL.
Cisco Unity Voicemail, Cisco Meeting Place ExpreCisco Call Manager
Northwestern Memorial HospitalAugust 2010 to CurrentNetwork Systems - Network Analyst II Chicago, Illinois
First Midwest BankSeptember 2006 to October 2009Network Operations - Telecom Team Lead Itasca, Illinois
Lead a team of employees and technicians in supporting the 101 location voice, video, LAN/WAN and internet network.
Successfully managed, developed and leveraged the telecommunications vendor relationships in order to increase efficiencies, implement new technologies and meet or exceed FMB service level agreements and standards.
Maintained, monitored and administered PBX's, VoIP PBX, voicemail systems, conferencing bridges, Polycom video conferencing equipment on a daily basis.
Department project manager responsible for planning, management and implementation of all Network Operations related equipment and services for new site construction or existing site moves, adds or changes.
Developed and assigned daily workloads of the telecommunications technicians.
Monitored requisition and problem ticketing queues to verify tickets were properly closed and completed according to FMB standard procedures and SLA's.
Communicated critical incidents or problems to various levels of FMB management, service desk perso.
Volkswagen Credit, IncJuly 2004 to September 2006Network Infrastructure - Telecom Resource Analys Libertyville, Illinois
Team Specialist in charge of providing IT infrastructure solutions that lowered the total cost of ownership and maximized the return on investment.
Participated in negotiation of contractual services for local, long distance, cellular, maintenance contracts and other related telecommunications services.
Managed, ordered and supported cellular services for Volkswagen Credit, Audi Financial and Bentley Financial Services, including blackberry devices and enterprise server.
Reviewed and evaluated RFP's, conducted ROI analysis for newly proposed services, Maintained, monitored and managed the day to day administration of multiple PBXs, voicemail systems, ACD systems, call accounting and other call center related equipment.
Monitored, assigned and managed the ticketing system to ensure resolution and closure of all incidents or problems, as well as build a knowledge database.
Communicated critical incidents and problem issues to various VW Credit management levels and external vendors.
MCM Telecommunications, IncSeptember 1995 to July 2004Account Manager Aurora, Illinois
Worked with small and medium sized businesses to provide IT services solutions that lowered the total cost of ownership and maximized return on investment.
Provided IT services as the Telecommunications Manager, Project Manager, Technician or extension of internal IT staff.
Designed, implemented, managed and supported all aspects of client's telecommunications services.
Provided day to day support services to multiple PBXs and related telecommunications equipment.
Resolution of telecommunications systems, equipment, carrier issues and outages.
Designed, coordinated installations of voice/data networks and related equipment.
Maintained customer service records, equipment inventory and systems documentation.
Validated all telecommunications billing.
Requested, tracked and validated credits for service violations of contractual SLA's, were applied.
Train and develop employees, managed consultants and outsourced vendors.
24/7/365 on call support service.
Sales agent for TelecomOne, WilTel, Williams, Bro.
MCI WorldcomAugust 1992 to September 1995Chicago, Illinois
Sales plan attainment and reporting Servicing of existing MCI accounts Coordination and scheduling of conferencing services Larry Rice - Information Technology Professional - Phone 630-566-7748.
Education and Training
Oklahoma State UniversityMay 1992BS: Business AdministrationStillwater, Oklahoma