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childcare provider resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Exceptional telephone etiquette
  • Effective workflow management
  • Sales proficiency
  • Effective problem solver
  • Sales expertise
  • Research and due diligence
  • Team Building
  • Logistics policies and procedures
  • Adherence to high customer service standards
  • Complaint resolution
  • Excellent time management skills
  • Exceptional interpersonal communication
  • Cash Handling
  • Customer Relations
  • Customer-focused
  • Negotiation expert
Work History
05/2019 to 01/2020
Childcare Provider The Edge Fitness Clubs Saint Peters, MO,
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Consulted with families to discuss activities and behaviors of each child.
  • Cared for children ages 2 to 15 in nurturing and age-appropriate way.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
11/2017 to 02/2019
Assistant Store Manager Extra Space Storage Lumberton, NJ,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed over 25 customer calls per day.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
04/2016 to 08/2017
Server Park Hotels & Resorts Oak Brook, IL,
  • Answered customers' questions, recommended items and recorded order information.
  • Managed over 35 customer calls per day
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales by 8%
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.
  • Inspected dishes and utensils for cleanliness.
  • Upsold high-profit items such as appetizers to enhance sales numbers
Education
Expected in 03/2004
High School Diploma:
Westfield High School - Houston, TX
GPA:

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Resume Overview

School Attended

  • Westfield High School

Job Titles Held:

  • Childcare Provider
  • Assistant Store Manager
  • Server

Degrees

  • High School Diploma

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