Ample experience working in retail, educational, general public, & medical office settings- working closely with doctors, lawyers, patients, and children and their families. I am skilled in working with/for the disabled and elderly populations as well as being active in the Autism and special needs community.
*A quick learner, reliable, self-starter; with a professional, courteous demeanor.
*Self-taught & contracted medical transcriptionist specializing in Orthopedics from 2011 to 2013.
Conflict resolution proficiency
Customer service management expertise
Devoted to data integrity
Proficient with Microsoft Office Suite
Meticulous attention to detail
Advanced MS Office Suite knowledge
Advanced clerical knowledge
Multi-line phone proficiency
Calm and patient
Personal and professional integrity
Chart preparation/filing aptness
Medical transcription expert
Competency in procedure development
Research and Analysis
Electronic Medical Record (EMR) software
Calm and level-headed under duress
Quick problem solver
Medical terminology knowledge
Valid DE driver's license
Exceptional patient care and interaction
Excellent telephone etiquette
Strong decision-making ability
d/b/a Rachel M. FordSmyrna, DEChildcare Provider12/2014 to Current
Part of a two-person team that provides care to a blood relative's child for his parents who may be working or unavailable during the day.
Playing games and teaching age-appropriate skills as well as completing arts and crafts projects and lesson plans. Supervise outside & indoor play, ensure the child rests and is provided meals and snacks.
CN-MRI, PADover, DEOperator/Scheduler05/2015 to 04/2016
Answered/routed incoming calls and directed to appropriate staff or extension.
Scheduling of office visits or testing for a large volume of patients for 8 Neurologists & 2 Physical Medicine & Rehabilitation Physicians with multiple office locations and Sleep Disorder Centers in Southern Delaware.
Handling of requests for reschedule or cancellation of patients appointments.
Scheduling of appointments and tests for outside referring physicians offices.
Collaboration with physicians, physicians' assistants, nurses, and diagnostic technicians to coordinate urgent requests and special needs of patients.
CN-MRI, PADover, DEPediatric Patient Care Coordinator01/2015 to 05/2015Recorded patients' medical history, vital statistics and test results in medical records. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Instructed patients and family members on proper discharge care. Provided necessary health education training for patients. Charted and recorded information in client files. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Collaborated closely with treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Referred clients to other programs and community agencies to enhance treatment processes. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Coordinated with doctors and registered nurses to develop care plans for patients.
CNMRI, PADover, DEFront Desk Receptionist10/2014 to 02/2015
Accurate and timely registration and check out of patients including verification of demographic and insurance information, scanning of insurance cards, collection of copayments; scheduling of patient appointments for tests, and referrals to other specialists.
Initiation of requests for medical records, or form completion requests.
Signing for, and distributing the incoming and outgoing package shipments for the practice.
Certified Nursing Assistant-Pre Op & Post Op Care Units.
Orthopaedic Specialists Surgi-Center, LLCNewark, DECertified Nursing Assistant06/2012 to 09/2013
Assist clinical staff as needed in preoperative and postoperative departments including taking of vital signs, pregnancy and urine drug screens, medical history, assisting the anesthesia team with blocks, dressing patients, discharging IVs, and discharging patients from care.
Cleaning of medical equipment, and ensuring adequate stock of medical supplies.
Orthopaedic Specialists Surgi-Center, LLCNewark, DEFront Desk Receptionist/Medical Records Coordinator01/2007 to 06/2012
Patient registration for outpatient surgery including: daily opening and startup of the center, verification of patient demographic and insurance information, and collection of copayments.
Initiation of medical records and insertion of all documents in coordination with established policies.
Effective interaction with all departments to ensure all required vital documentation is acquired in a timely manner.
Acquiring charts as needed for returning patients, peer-reviews, audits, or medical records request from outside providers.
Distribution of typed Operative and Pathological reports to surgeons for correction and/or signature.
Fulfillment and invoicing of medical records requests in accordance with H.I.P.A.A.
Answering the calls and triaging to appropriate departments taking and delivering of messages providing of directions to patients and transport companies as needed.
Ordering of office supplies for facility including preparation of shipping documents and packages.
Updating of policies and procedures using various computer programs.
Creation of forms as needed for administration including monthly creation and distribution of facility forms i.e.
staff attendance sheets, time sheets, and fluoroscan/fluoroscopy logs.
Back up duties for other staff members included scheduling of surgery and verification of insurance coverages, and surgical equipment requests as needed.
Certified Nursing AssistantNovember 2005Delaware Skills Center, Wilmington, DE
Nursing Pre-requisitesJune 2004Delaware Technical & Community College, Stanton, DENursing Pre-requisites
H.S. DiplomaMay 2003Thomas McKean H.S., Wilmington, DE
anesthesia, arts, charts, documentation, faxes, forms, forms i, Graphic design, home office, insurance, invoicing, Mac, Excel, office, Outlook, PowerPoint, Microsoft Word, Nursing, office equipment, copiers, policies, Quest, Rehabilitation, scanners, scanning, Scheduling, shipping, surgery, teaching, vital signs