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child protective services investigator resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people in an innovative and challenging career with a reputed organization, which allows professional growth while working.
Highlights
  • MS Office
  • Exceptional communicator
  • Exceptional communicator
  • Detail-oriented
  • Strategic thinker
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Telecommunication skills
Experience
Child Protective Services Investigator, 09/2013 - 06/2014
City Of Chattanooga Chattanooga, TN,
  • Performed social work related to protective services, intake, child abuse or neglect, investigation, foster care and adoptions.
  • Made determinations of appropriate actions necessary to resolve family emotional and/or physical stress situations which cause child abuse or neglect.
  • Responsible for routinely interacting with Texas Department of Family and Protective Services staff, clients, representatives from various organizations, and the general public.
  • Demonstrates clear, concise, effective verbal and written communication skills.
  • Uses content (words, level of detail) appropriate for audience.
  • Keeps all agency records, information and client's names confidential.
  • Keeps supervisor and co-workers informed of work activities.
  • Builds constructive and effective relationships.
  • Interacts with people at all levels in the organization in a positive manner.
  • Actively and attentively listens.
  • Exhibits leadership qualities.
Clerk III, 03/2013 - 09/2013
Xpo Logistics Inc. Hamtramck, MI, United States
  • Provide clerical support for program services and clients through the Texas Women's Health and Pregnancy Medicaid program.
  • Answer the phone, provide assistance completing applications, and maintaining files.
  • Accurately complete application registration in the TIERS system.
  • Communicate with internal and external customers to provide, exchange, or verify information.
Clerk, 05/2011 - 08/2011
Adaptimmune Therapeutics Plc Oxfordshire, VA, United States
  • Receives and directs telephone calls or visitors.
  • Take messages or forward called to person's voicemail.
  • Provide answers to questions in a polite and professional manner.
  • Processes incoming and outgoing mail, making sure that the correct postage is on the package and accurately completing the FedEx USA Air bill.
  • Distribute mail to the proper addressee.
  • Maintain files and post updates to manual on policies, directives, and memoranda.
  • Prepares and maintain office forms of various types, and perform routine, miscellaneous clerical work.
  • Type business letters, memorandums and memorandums of record; use Microsoft Office.
  • Use Microsoft Outlook for email
Quality Control Specialist, 02/2011 - 05/2011
First Commerce Credit Union Valdosta, GA, United States
  • Monitored customer service representatives
  • Ensured that all representatives adhered to state laws and company policies.
  • Reviewed the customer service representative's reports.
  • Made sure that they acted in a professional manner and provided excellent customer service.
Passenger Screener, 09/2009 - 01/2011
Anthem, Inc. Dallas, TX,
  • Assisted customers with Space A sign up,
  • Checked passengers in for military missions using the GATES system
  • Screened passengers for prohibited items set by TSA guidelines
  • Conducted screening in a professional manner.
  • Provide passenger count
  • Adhered to regulatory guidelines set forth by state and federal governments.
  • Used wand and x-ray equipment for screening of passenger and luggage
Consumer Sales Representative/ Quality Assurance Specialist, 07/2008 - 07/2009
Beth Israel Lahey Health Rowley, MA, United States
  • Assisted prospective and existing new clients with various loan applications.
  • Reviewed loan applications, generated credit reports for customers and assisted them in completing loan applications.
  • Made sure that all documents required were submitted with the loan application and that all signatures were on the forms.
  • Verified the loan applicant's identification 
  • Reviewed loan guidelines with each lender
  • Assisted customers in requesting their credit report 
  • Explained credit scoring
  • Spoke in a clear and concise tone 
  • Excellent customer service skills.
Contact Center Representative, 06/2006 - 06/2008
Langley Federal Credit Union City, STATE,
  • Processed and disbursed loans and membership applications.
  • Assisted customers with the completion of their loan applications.
  • Operated programs computer programs
  • Type 40 wpm 
  • Multi-line phone system.
  • Reviewed loan applications for accuracy 
  • Gather background information
  • Obtain and evaluate credit reports, income/employment information;
  • Calculate debt-to income ratios
  • Reviewed loans and rates 
  • Assist members with setting up new payment programs according to the type of loan
Member Services Representative, 07/2004 - 05/2006
Langley Federal Credit Union City, STATE, United States
  • Provided members with a positive banking experience.
  • Assisted members with deposits, check, cashing, savings, loan payments and credit card payments.
  • Opened new accounts and CDs,
  • Prepared traveler's checks, money orders, and cashier's checks
  • Check ordering/reordering and encoding of daily checks
  • Filming and filing checks daily
  • Processed coin shipments,
  • Vault balancing, filling and balancing ATM machines.
  • Provided incoming/outgoing collections
  • Rejects and stop payments.
  • Researched out-of-balance accounts
  • Processed error on account
  • Supervised teller with balancing and closing procedures for the branch.
Diet Therapist Supervisor, 2003 - 2004
United States Air Force City, STATE,
  • Provided training to incoming Airman, handled cash and taught classes.
  • Supervised two military members and five civilian workers daily.
  • Prepared and wrote the performance appraisals for the civilians and NCO s for the military members.
  • Input time for the civilians and signed off on leave for the military.
  • Mentored team members to succeed and advance within the department and company.
  • Planned and led training programs on staff development.
Diet Office Clerk, 2002 - 2003
United States Air Force City, STATE,
  • Performed Clerical duties including, but not limited to providing customer services, typing, and computer services.
  • Answered multi line telephones and greeted patrons as they entered the office.
  • Filing.
Diet Therapy Specialist, 10/1997 - 2002
United States Air Force City, STATE, United States
  • Provided patients with nutrients and supplements for their meals and day to day activities.
  • Performed cashier duties by accepting payment in the form of cash, checks, credit cards and bank (debit) cards.
  • Processed new members; weighed in, and established and kept track of progress; answered questions and resolved.
  • Planned and educated on nutritional and dietary programs for successful weight loss/gain.
  • Tailored each individual's program to resemble their lifestyle, budget and behaviors.
  • Trained and educated in nutrition, food balancing, rotation, portion sizes, food groups and what 'bad' food groups do to the body, mentality and how they create various mood swings.
  • Supervised nine (9) associates; delegated responsibilities; evaluated performance and mediated conflicts.
  • Counseled each patient on eliminating various foods from their present diet, educating them on 'why' and what each type of food does.
  • Updated files, consulted on nutritional maintenance, ordered supplements and made sure inventory was current.
  • Overhauled menus revamped and rewrote recipes with balanced nutritional content, which met criteria for patients.
Education
Master of Arts: Human Resources Development, Expected in 2017
-
Webster University - San Antonio, TX
GPA:
Status -
  • Continuing education in Human Resources Development

Bachelor of Science: Criminal Justice , Expected in 06/2013
-
Strayer University - Chesapeake, VA
GPA: GPA: 2.96 GPA: 4.00
Status -
  • Coursework in Communications and English

Skills
  • Microsoft Word, Excel, PowerPoint, and Outlook
  • Type 30 wpm
  • Communicate effectively
  • People Skills
  • Great organizational skills
  • Attention to detail
  • Problem solving

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Resume Overview

School Attended

  • Webster University
  • Strayer University

Job Titles Held:

  • Child Protective Services Investigator
  • Clerk III
  • Clerk
  • Quality Control Specialist
  • Passenger Screener
  • Consumer Sales Representative/ Quality Assurance Specialist
  • Contact Center Representative
  • Member Services Representative
  • Diet Therapist Supervisor
  • Diet Office Clerk
  • Diet Therapy Specialist

Degrees

  • Master of Arts
  • Bachelor of Science

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