child protective services investigator resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) XXX-1000
  • Cell:

Experienced in investigating reports of child abuse and neglect. Detail-oriented Child Protective Specialist possessing a strong knowledge of child safety and of improving care for children through investigation, family improvement plans, community referrals and collaboration with law enforcement and the legal system.

Expertise includes maintaining records, planning case actions, and supporting court actions. Enthusiastic Investigator known for providing caring and comprehensive support to families and children with passion for supporting victims of violent crimes. Diligently referred patients to community resources for mental health and/or alcohol and substance abuse treatment, domestic violence and assistance for people with developmental disabilities. Extensive understanding of crisis intervention situations and able to maintain a calm, composed demeanor in stressful situations. Responds quickly and confidently to crisis events and emergencies. Bilingual and fluent in Spanish, offering solid comprehension of cultural diversity. Communicative and team-oriented with proficiency in Microsoft Word. Proven history of fostering teamwork to meet team, individual and management objectives. Prepared to offer 33 years' experience in the field and take on a challenging position.

  • Child Safety
  • Report Writing
  • Case Management
  • Social Services
  • Customer Contact
  • Crisis Intervention
  • Treatment Planning
  • Case File Management
  • Parenting
  • Active Listening
  • Microsoft Outlook
  • Microsoft Office
  • Web Browser Software
  • Microsoft Word
  • Critical Thinking
  • Social Perceptiveness
  • Reading Comprehension
  • Service Orientation
  • Complex Problem-Solving
  • Monitoring
  • Coordination
  • Negotiation
  • Persuasion
  • Time Management
  • Writing
  • Active Learning
Child Protective Services Investigator, 09/2018 to Current
Premise HealthNorth Tonawanda, NY,
  • Conducted home visits, completed inspections and interviewed family members and witnesses.
  • Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
  • Testified as representative in court hearings and presented evidence.
  • Maintained legal documents for court proceedings and submitted testimony.
  • Informed victims about legal processes and timelines.
  • Updated documents and maintained permanent records.
  • Developed and implemented family improvement and safety plans.
  • Responded to and investigated reports of abuse or neglect during work hours and on call.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Coordinated between various entities to manage cases.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Met with clients to determine necessary services and make treatment recommendations.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Interviewed family members to assess situations, capabilities and problems.
  • Maintained records of victim contacts for use in emergency or crisis situations.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Administrative Assistant, 04/2017 to 03/2018
Artesia General HospitalArtesia, NM,
  • Supported needs of at-risk families with housing, food and other critical assistance.
  • Discussed eligibility requirements for different services to help families gather required information and documentation.
  • Completed intake assessments on families to determine service needs.
Administrative Assistant to Judge Gonzales, 03/2016 to 03/2017
Presidio County Judge's OfficeCity, STATE,
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
  • Drafted correspondence and documentation and submitted all materials to appropriate parties.
  • Scheduled appointments for Judge Gonzales and made adjustments and changes by telephone.
  • Facilitated efficient communication between judges, court administration, government agencies and attorneys.
  • Filed pleadings and required paperwork with court clerk according to strict deadlines.
  • Organized and executed court calendar with cases, other judges, other county departments and meetings with community leaders.
  • Handled travel arrangements for Judge Gonzales from web sites for best deals.
  • Insured Presidio County Judge's vehicles were street legal and travel safe.
  • Handled inquiries from public regarding utilities, arrests, fines, and consults with Judge.
  • Accepted payments, maintained inventory, purchased supplies.
Medical Assistant, 12/2016 to 02/2017
Marfa Country ClinicCity, STATE,
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Administered rapid tests such as flu and strep to help clinical staff assess conditions.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Assessed, documented and monitored vital signs for more than 10 patients per day.
Adult Protective Investigator, 05/2000 to 09/2013
  • Investigated suspected incidents of abuse, neglect and exploitation and reported findings to law enforcement.
  • Testified as representative in court hearings and presented evidence.
  • Produced timely and accurate reports about findings.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Provided mental health support to homeless clients, and connected each with community resources.
  • Worked with severely mentally ill, homeless and dually-diagnosed adults.
  • Oversaw protective social work cases, including assessments, adult safety determinations, and referrals to community resources.
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Administered conflict resolution strategies to help families resolve disputes.
  • Maintained caseload working under strict deadlines.
  • Referred patients to community resources for mental health treatment, alcohol and and assistance for people with developmental disabilities.
  • Maintained confidential case documentation.
  • Counseled and prepared residents for transition to assisted living or nursing homes.
  • Maintained thorough case history records and wrote detailed reports.
  • Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
Education and Training
Master of Arts: Clinical Psychology, Expected in 08/2012
Sul Ross State University - Alpine, TX
Bachelor of Arts: Social Sciences, Expected in 05/1981
Sul Ross State University - Alpine, TX

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Resume Overview

School Attended

  • Sul Ross State University
  • Sul Ross State University

Job Titles Held:

  • Child Protective Services Investigator
  • Administrative Assistant
  • Administrative Assistant to Judge Gonzales
  • Medical Assistant
  • Adult Protective Investigator


  • Master of Arts
  • Bachelor of Arts

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