Casual Employment Resume Example
I am a well-organized and dedicated high school graduate bringing in over five years of experience in the hospitality and retail industry, with an energetic nature. I demonstrate a strong sense of personal initiative, self-motivation and pay great attention to detail. I am polite and respectful and have a positive and friendly personality. I am approachable and passionate about delivering top-notch customer service skills. I am dedicated to welcoming customers in a warm and natural manner. I am skilled in processing transactions, handling cash, using registers, EFTPOS machines and arranging merchandise. I am a reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
PERSONAL SKILLS: Self-management, Confident, Friendly, Approachable, High standards of personal grooming, Mathematically competent.
SOCIAL SKILLS: Polished customer service skills, Respectful, Clearly and articulately spoken LEADERSHIP SKILLS: Team player, Active listener, Flexible
TRANSFERABLE SKILLS: Ability to prioritize, Personal Organization, Being flexible, Work to deadlines, Self-motivation, Diligent.
TECHNOLOGICAL SKILLS: POS systems, spreadsheets, IT competent, EFTPOS
- Coursework in Mathematics, English, Photography, Business, Careers and Hospitality.
- Received a Certificate IV in Business
- Received a Certificate II in Hospitality which included units in making coffee at excellent quality, serving non-alcoholic drinks and food and preparing and executing food preparation.
- Recipient of a Retail SmartMove Certificate offered by WorkSafe completed on the 16th of September 2018 with a pass grade of 93.75%.
- Received a Hospitality and Tourism SmartMove Certificate offered by WorkSafe completed on the 7th of September with a pass grade of 93.75%.
City , STATE08/2015 - Current
- Interaction with customers over the phone and face to face.
- Ensured there was an attention to health and safety by maintaining hygiene standards.
- Prepped food items for later use to save staff time during busy hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Pleasantly and courteously interacted with customers to deliver quality service.
- Maintained clean, sanitized and well-organized food preparation zones and dining areas.
- Processed payments using EFTPOS and counted change to complete transactions.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Assembled food orders while maintaining appropriate portion control.
City , STATE06/2016 - 06/2016
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained physical and computer-based filing systems.
- Attended court with another members of the company.
- Represented the company at financial settlements.
City , STATE12/2018 - 01/2019
- Over the Christmas period, I was employed by Novo Shoes to serve customers and satisfy their needs.
- This included over the phone, with other stores to verify if we had shoes in stock for customers, and face to face.
- I made sales using the software and made point of sale transactions with cash and EFTPOS.
- My attention to detail meant that shoes were in the specific organisational style that suited the store and I ensured the store was neat and presentable, displays were tidy and cleaned the store at the end of my shifts.
- This also included making rubbish runs regularly.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Accurately handled cash, card and check transactions to balance computerized register.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
City , STATE10/2019 - 03/2020
- Greeted and offered sales assistance to every customer upon entry into store.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Issued receipts and processed refunds, credits, or exchanges.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or seating areas.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Created attractive merchandise displays throughout store.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
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Resume Overview
School Attended
- Lake Joondalup Baptist College
Job Titles Held:
- Casual Employment
- Work Experience
- Christmas Casual
- Women's Shoe Sales Associate
Degrees
- Coursework in Mathematics, English, Photography, Business, Careers and Hospitality.
•Received a Certificate IV in Business
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