Call Center Customer Service Representative Resume Example Connexion Point LLC

/CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Polite and professional customer service representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Connexion Point LLC- Call Center Customer Service Representative
Memphis, TN07/2019 - 02/2020

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers how to use company systems, complete forms and obtain desired services.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Resolved customer complaints and addressed emergency requests and needs.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Documented and detailed calls and complaints using call center's CRM database.
Responded to customer comments and questions via LiveChat during 12-hour shifts.
Entered customer interaction details in Citrix to track requests, document problems and record solutions offered.
HIPPA verify each caller and customer caller is inquiring about

City Gear- Manager in Training/Assistant Manager
Memphis, TN12/2018 - 07/2019

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rotated merchandise and displays to feature new products and promotions.
Onboarded new employees, including training, mentoring and new hire documentation.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Met or exceeded monthly sales goals as team leader by up to 35%.
Supervised payroll corrections for accuracy and duplications.

Foot Locker Inc.- Sales Lead Keyholder
Memphis, TN06/2016 - 11/2017

Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Educated staff on strategies for handling difficult customers and challenging situations.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Alignedinventory processes with demand projections to maximize organizational and budget efficiency.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Increased retail space by [Number] square feet by improving gross profits by [Number] %.
Initiated task schedule to [Job title] s based upon individual strengths and familiarity with [Area of expertise] .
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

Skills

Service recommendations
Documentation and reporting
Data Entry
Call center operations
Account Management
Microsoft Office
Keyboarding
Written and oral communication
LiveChat
Conflict resolution
Retail materials management
Key stakeholder relationship building

International sales support
Recordkeeping strengths
Service standard compliance
Credit card processing
Strategic sales knowledge
Complaint resolution
CRM
Staff education and training
Receiving support
Money handling abilities
Sales expertise
Stock management

Education

Whitehaven High SchoolMemphis, TN05/2015High School Diploma:

Resume Overview

Companies Worked For:

Connexion Point LLC
City Gear
Foot Locker Inc.

School Attended

Whitehaven High School

Job Titles Held:

Call Center Customer Service Representative
Manager in Training/Assistant Manager
Sales Lead Keyholder

Degrees

High School Diploma :

Call Center Customer Service Representative Resume Example

Resume Score: 80%

DISCLAIMER

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