Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and payroll. High energy, results- oriented professional, experienced working in fast-paced environments demanding strong interpersonal, organizational, and technical skills.
Skill Highlights
Paragon / McKesson system
Lawson
MedAssets
VHA
Microsoft Suite
Office peripherals
Multi-line phone systems
Internet Search Engines
Professional Experience
Buyer, 12/2014 to Current General Dynamics – Idaho Falls, ID,
Reduced and controlled expenses Negotiated contracts with vendors Issued purchase orders for materials Matched purchase orders with invoices and verifying delivery schedules Stayed up-to-date on pricing and industry trends Met frequently with hospital departments to monitor their needs Coordinated purchases with an outside group-purchasing organization Assisted multiple health care providers in obtaining supplies and equipment at lower rates.
Purchasing Agent, 11/2012 to 10/2014 Beazer Homes – Fort Worth, TX,
Responsible for processing all orders Accepted and edited purchase requests from various departments Invoice discrepancy resolution Ensured compliance with hospital group purchasing contracts Corresponded with external suppliers for quotations.
Customer Service Advocate, 04/2012 to 11/2012 Customerhd – Raleigh, NC,
Explained to members and providers the policies, procedures, and services of the Scott and White Health Plan to ensure complete understanding of the plan Primary contact for benefit information such as claims status, individual plans, and monthly premiums Worked on behalf of the customer needs to resolve any issues or concerns by providing excellent customer service Above target in performance standards, constantly met and exceeded company goals for quality assurance/checks.
Account Services Specialist, 03/2011 to 12/2011 Datto Corp. – New York, NY,
Handled customer inquiries, complaints, billing questions and payment extension/service requests Winner of two "Superstar" awards given to account service specialists for meeting all targets in a consecutive three month period Achieved 10% goal for next call prevention, maintained100% quality assurance scores Served as team leader Managed calls from escalated customers for problem resolution.
Customer Service Specialist, 10/2006 to 12/2010 Infosys Ltd – Alpharetta, GA,
Handled incoming calls from clients, responded to inquiries, resolved problems, and corrected supply errors Created an internal process for order fulfillment, increased production efficiency and significantly reduced costs due to internal errors Assisted Material Managers with "up-to-date" inventory Processed urgent shipments Tracked logistical flow Ensured prompt delivery of products Strengthened service development programs by integrating strong mentoring/coaching elements to new employee training.
Loan Officer, 06/2005 to 10/2006 Loanmart – Van Nuys, CA,
Analyzed applicants' financial status, credit, and property evaluations Determined feasibility of loan approvals Supervised trainees in execution of loan documentation to ensure compliance with all state and regulatory requirements Grew integral strategic customer relationships Top level sales, service, and customer satisfaction.
Human Resources Coordinator, 06/1995 to 05/2005 Dairy Farmers Of America – Lansdale, PA,
Explained human resources policies and procedures to all employees Answered employee questions during the entrance and exit interview processes Conducted telephone and onsite exit interviews for all employees Completed payroll processing from start to finish for more than 400 employees with accurate record keeping of employee PTO and vacation accruals Selected and interviewed candidates for all available positions Managed over 400 personnel files according to policy and federal and state law and regulations.
Education and Training
Associate Degree: , Expected in Elizabethtown Community College - Elizabethtown, KY GPA: Dean's list GPA: 3.60 Dean's list GPA: 3.60 Completed 64 credit hours towards Science Deans list recipient Skills
Skills
Accounts payable, accruals, benefits administration, billing, budget, business strategies, coaching, contracts, credit, clients, customer satisfaction, excellent customer service, delivery, Employee relations, employee training, financial, Hiring, human resources, inventory, team leader, law, loan documentation, materials, mentoring, Microsoft Office Suite, next, payroll, payroll processing, personnel, policies, pricing, problem resolution, processes, purchasing, quality assurance, record keeping, sales, staffing, strategic, teamwork, telephone
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