Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am an expert in leading large enterprise software solution projects. I am a highly motivated self-started with exemplary project management and business analyst skills. I am excellent at planning, scoping, scheduling, budgeting and delivery projects as expect. I am outstanding at eliciting business requirements, requirement analysis, specification writing and use case development. I have a strong understanding of the traditional SDLC (waterfall) and Agile software development practices. I demonstrate excellent interpersonal, collaboration and problem solving skills. I have strong documentation and communication abilities.

  • Microsoft Office Product Suite; MS Project, MS Project Server, Visio, Word, EXCEL, PowerPoint,
  • SnagIt
  • NET
  • SQL
  • webMethods
  • ADP VirtualEdge- Talent Lifecycle
  • Mainframe
  • Compuware - Optimal Trace for Project Management
  • Citrix
  • Oracle
  • Automated Underwriting- DU and LP on the Web
  • SAS Enterprise Guide- Querying and Reporting
  • Ad Hoc Queries
  • Sage- HRMS
  • WorkForce
  • SharePoint
  • Directed a team of Project Managers and Business Analysts to become a technology solutions provider across the business
  • Lead multiple successful medium to large projects from initiation to implementation
  • Personally recognized by business through Spotlight awards and Applause awards
  • Increased technology systems supported by my team from 4 systems to 10
  • A corporate forum steering committee member
to | , ,
    11/2007 to 10/2014 Business Analyst Team Lead Bickford Senior Living | City, STATE,
    • Define, develop and provide information and analysis to facilitate process improvement efforts required to support productivity, accuracy and customer centric initiatives for internal and external customers.
    • Coach and mentor team members and process owners in the utilization of process improvement methodologies that analyze and interpret data for decision making.
    • Gather and analyze data using appropriate tools and techniques.
    • Model data and processes using appropriate tools and techniques.
    • Responsible for carrying a pipeline of projects from initiation to implementation.
    • Mentor business analysts in eliciting business requirements, requirement analysis, use case development and specification writing.
    • Lead and ensure superior quality assurance and testing is complete in QA and Production for all projects Facilitate meetings, discussions.
    • Conduct written and oral project updates for senior management and business leaders.
    • Utilize best practices where possible to accelerate change.
    • Take full ownership of all processes and underwriting systems supported by the team and drive the strategic direction of these processes and systems based upon customer and business needs.
    • Support product management efforts as needed.
    • Continuously assess the processes and internal and external underwriting systems used by Operations and the Business to ensure they are delivering the highest yield.
    • Assist Business Team leaders with metric reporting and analytics for team members, sales associates and business partners through customized SQL queries as requested.
    • Prioritize and translate business needs into projects for the Project Managers and Business Analysts to execute on.
    • Manage daily activities, issue resolution and communication of projects to the business, customers, the user community and IT through meetings and reporting on progress, issues and deadlines.
    • Deliver projects and enhancements on time, on-budget, as-requested by customers Work closely with IT, Core Process Owners and Business Team leaders, serving as the business expert of the systems and processes supported driving the strategies and execution needed to meet the user requirements.
    • Lead and manage the product introduction priorities of all new products by working closely with the business and IT to ensure seamless execution and delivery of new products as requested/agreed to.
    • Be the Operations Technology liaison for NPI, PIC and Office hours, collaborate with the business teams in the early stages of product development to direct the Business Analyst team in their delivery of new products supporting the business in meeting their NIW goals of the new products.
    • Drive the team to provide the highest level of internal and external customer service support for ERP systems and all front end Mortgage Insurance and Contract Underwriting Services supported systems.
    • Utilize six sigma, LEAN and project management rigor to bound, frame and lead initiatives.
    2002 to 07/2007 Operations Manager, Assistant Vice President Genworth Mortgage Insurance | City, STATE,
    • Responsible for providing direct leadership for branch production operations associates and indirect leadership for in store sales, marketing, IT and recruiting Responsible for ensuring staff provides superior customer service while professionally and efficiently completing the front end of the loan cycle Responsible for day to day management of branch operations to include Hiring and terminations of staff Staff development and performance management Capacity management Troubleshooting of individual loan issues Partnering with branch sales management to achieve market goals Provide internal and external problem resolution Responsible for financial cost management for store including cost to produce each loan and maintaining annual budget threshold for cost center Provide executive leadership with 3-5 year business plan for store/region Responsible for branch attainment of corporate metrics Loans approved within targeted timeframes Pipeline management for accuracy Superior asset quality loans Responsible for ensuring on-going training of production operations associates ACCOMPLISHMENTS DURING THIS ROLE~ Hand selected to relocate and open new branch after only 2 years with the company over more experienced employees.
    Expected in 1998 Bachelor of Arts | Elementary Education Columbia College, Columbia, SC GPA:

    Elementary Education

    Expected in 2014 Bachelor of Science | Information Systems Internetworking Strayer University, , VA GPA:

    Information Systems Internetworking

    Expected in DMAIC Green Belt Workshops I and II 2008 Green Belt Certified Richmond, VA Core Concepts in Business Analysis 2007 | , , VA GPA:

    .NET, ADP, Adhoc Reporting, Budgeting, Business Analyst, Business Analysis, Business plan, Citrix, Coach, Oral, and Written communication, Customer Service, Decision Making, Project Delivery, Product Development, Results Driven, ERP, Senior Management, Financial Reporting, Roadmap Management and Execution, Hiring, Insurance, Leadership, Mainframe, Mentor, EXCEL, Microsoft Office, Office, PowerPoint, MS Project, MS Project Server, Word, SAS Enterprise Guide, Oracle, Performance Management, Problem Resolution, Process Improvement, Project Management, Quality, Quality Assurance, QA, Reporting, Requirement Elliciting, SAS, Six Sigma, Greenbelt, Specification Writing, SQL Query, Staff development, Strategic, Troubleshooting, Visio

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    School Attended

    • Columbia College
    • Strayer University

    Job Titles Held:

    • Business Analyst Team Lead
    • Operations Manager, Assistant Vice President


    • Bachelor of Arts
    • Bachelor of Science
    • DMAIC Green Belt Workshops I and II 2008 Green Belt Certified Richmond, VA Core Concepts in Business Analysis 2007

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