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Business Analyst Resume Example

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BUSINESS ANALYST
Career Overview

SUMMARY


  • 8+ years of professional IT experience
  • 4+ years of professional experience as Business Analyst
  • Preparing and modifying Business Requirements to be used for the development of Functional, System and Technical Specifications
  • Experience Developing CRM Applications using SwordCiboodle Platform
  • 4+ years of professional experience in Application Development Experience with Software Development Life Cycle phases: Requirements, Analysis, Design, Implementation, Testing, Delivery and Maintenance
  • Sterling Commerce OMS, Healthcare Industry Experience
  • Strong Analytical and problem-solving skills
  • Excellent verbal and written communication
  • Excellent performance in cross­functional team environments Developing training material
  • Assisting and training users
  • Performing research to achieve problem resolution
Qualifications

BUSINESS ANALYSIS SKILLS


  • Experience in the Requirements Phase
  • Meeting with Business Customer and eliciting requirements
  • Preparation of BRL (Business Requirement List), Use Cases, AS-­IS and TO-­BE diagrams
  • Technical Team Review, QA Static Review
  • Preparation, review and signoff of BRD (Business Requirements Document) with Business CustomerSupervising Customization, Development and Test Phases of Full Software Life Cycle

TECHNICAL SKILLS


  • CRM Applications: SwordCiboodle Platform 3.7
  • Sun Technologies: Core Java, JSP, JDBC.
  • Query Tools: SQL*Plus, PL/SQL, Toad, T–SQL
  • Databases: Oracle 8i/9i/10g, MS SQL Server 2005, IBM DB2
  • Web Development:, JavaScript, HTML
  • Frameworks: Hibernate (ORM), Struts
  • Design Patterns: MVC (Model–View–Controller)
  • Development IDE: Eclipse, WSAD (RAD) 6.0/7.5
  • Scripting Language: XML
  • Web Server: Apache Tomcat 5.5
  • Application Server: WebSphere 6.0/7.5, WebSphere Portal Server 6.0/7.0, WebLogic 4.2
  • Design Tools: Microsoft Visio
  • Version Control: Subversion
  • Build Tool: Ant
  • Deploy Tool: Dimensions
  • Operating Systems: Windows 2000/XP, LINUX
  • SDLC Methodology: Waterfall
Technical Skills
SkillsExperienceTotal YearsLast Used
Business AnalystExperienced4+2013
Work Experience
Business Analyst
September 2012 to CurrentInfosys Technologies Limited
February 2006 to CurrentAmexCon, Inc
Business Analyst
January to Current
Business Analyst
February 2013 to August 2013Walmart － Bentonville, AR
  • I worked as a Business Analyst with Walmart on the Assist project, which was part of the Walmart Direct Imports set of projects.
  • I was involved with the entire requirements phase of the project.
  • While on this project, I was responsible for the following: Meeting with, eliciting and capturing requirements from the Walmart Business Team Preparing and distributing Meeting Notes after the meetings, documenting what was discussed Preparing AS­IS and TO­BE diagrams using Visio Preparing the BRL (Business Requirements List) and uploading BRL to HPALM Preparing the Use Cases Conducting Technical Team Review and QA Static Testing Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review Preparation and obtaining signoff of BRD from Technical Team, QA Team and Business Supervising Customization, Development and Test Phases of Full Software Life Cycle Liaison between Business Customer and Technical Team.
Telluride
September 2012 to January 2013Sears Holdings Corporation － Hoffman Estates, IL
  • Telluride is the rewards system for Sears.
  • This application was being developed in­house by Sears and had replaced the old application that Sears was using.
  • I worked as a Business Analyst with Sears on the Telluride project, in which I was involved with the entire requirements phase of the project.
  • While on this project, I was responsible for the following: Meeting with, eliciting and capturing requirements from the Sears Business Team Preparing and distributing Meeting Notes after the meetings, documenting what was discussed Preparing AS­IS and TO­BE diagrams using Visio Preparing the BRL (Business Requirements List) and uploading BRL to HPALM Preparing the Use Cases 2 Conducting Technical Team Review and QA Static Testing Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review Preparation and obtaining signoff of BRD from Technical Team, QA Team and Business Supervising Customization, Development and Test Phase.
Business Analyst
November 2011 to July 2012SwordCiboodle, Inc
November 2011 to July 2012Dominion Power － Richmond, VA
  • I worked on the release of the Ciboodle Application, at Dominion, for the Customer Search and Validation screens.
  • This application was deployed to replace the existing application that Dominion is using in their Call Center.
  • I worked as a Business Analyst with Ciboodle on this project with their client, Dominion Power, in which I was involved with the entire requirements phase of the project.
  • While on this project, I was responsible for the following: Meeting with, eliciting and capturing requirements from the Dominion Business Team Preparing and distributing Meeting Notes after the meetings, documenting what was discussed Preparing AS­IS and TO­BE diagrams Preparing the BRL (Business Requirements List) and uploading BRL to HPALM Preparing the Use Cases Conducting Technical Team Review and QA Static Testing Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review Preparation and obtaining signoff of BRD from Technical Team, QA Team and Busines.
Business Analyst
June 2010 to September 2011Accenture
Programmer/Analyst
February 2006 to December 2009USPS, Wilkes － Barre, PA
  • Project DMSP ­ Migration Project Phoenix ­ Corporate USPS Site Page Testing WebSphere Portal Application ­ LMS Migration Product Tracking System (PTS) Project Phoenix ­ KANA10 Application I worked as a Business Analyst with Accenture on all of the projects above, in which I was involved with the entire requirements phase of the project.
  • While on this project, I was responsible for the following: 3 Meeting with, eliciting and capturing requirements from the Project Business Team(s) Preparing and distributing Meeting Notes after the meetings, documenting what was discussed Preparing AS­IS and TO­BE diagrams Preparing the BRL (Business Requirements List) and uploading BRL to HPALM Preparing the Use Cases Conducting Technical Team Review and QA Static Testing Modifying BRL based on Technical Team Review Feedback and QA Static Testing Review Preparation and obtaining signoff of BRD from Technical Team, QA Team and Business Super.
May 2009 to November 2009Borders － Ann Arbor, Michigan
  • Front­end JSP with back­end Java Development with DB2 database used for designing and developing their WebSphere Commerce Suite Web Application for borders.com.
  • Order information passed to a JMS Queue for backend order processing in the Sterling OMS.
  • They implemented Sterling Commerce Order Management System for managing their online orders, along with pricing and shipping.
  • Roles and Responsibilities: Developing the Java, J2EE, JSP web pages for Borders.com, Design and Development for Websphere eCommerce JMS Queue development.
  • Hibernate/MVC development for database connectivity persistence.
  • Working to Implement the New Release of Sterling Commerce / Yantra / OMS Sales Orders, Purchase Orders and Return Orders Defining user Requirements.
  • Testing Scenarios and Test Plans Orders processing, Invoicing, Orders history maintenance and archiving, reporting Maintenance and follow up of the Implemented Modules Technologies used: Order Management Syste.
December 2008 to May 2009Blue Cross Blue Shield of Mississippi － Flowood, Mississippi
  • This is the largest Medical Insurer in the State of Mississippi.
  • They have several large and ongoing projects which are geared towards moving the company from a paper­based model to online processing of new applications, existing claims and coverage.
  • 4 Developed web pages for monitoring and maintaining Group Health Insurance Information.
  • Enhanced features of the existing application to include new features required for online processing, including Billing, Claims Processing and Bank Draft Information Design, Analysis, Programming, Testing Support.
  • Development of new applications Application maintenance and support Multithreading, Network and Socket Programming, Listener, Queues.
  • TCP/IP, UDP Follow­Up after deployment to Production.
  • Monitored and executed monthly letter generation job: Converted the letter­generation process from an RTF­based to a PDF­based process.
  • Research for new product solutions.
  • Problem Ticket Resolution.
  • Technologies used:.
November 2007 to July 2008Alliance Healthcare － Chicago, Illinois
  • This is Europe's biggest Healthcare Provider.
  • Alliance Healthcare is headquartered in Europe, but has offices throughout North America, including an office in Chicago.
  • In addition to a US­based team, Alliance Healthcare has offshore development offices in Italy and Turkey.
  • Roles and Responsibilities: Worked for development, testing and implementation of Warehouse Management Application (Leonardo) for France.
  • The previous release had just been successfully implemented for UK.
  • Development, modification and maintenance of existing code.
  • Core Java Programming and Swing Programming.
  • Adding new classes to provide added functionality to the application Implementation of new requirements from Alliance Healthcare.
  • Bug fixes and Maintenance, Troubleshooting and Support of the Application.
  • Testing and Implementing New Release.
  • Technologies used: Core Java Development, Java SWING Hibernate (ORM), MVC, JMS, EJB Eclipse Callist.
January 2007 to August 2007Trondent Corporation － Barrington, Illinois
  • Reporting Portal Design and Development This company specializes in the development of software packages, products and applications for their clients in the travel industry.
  • Worked on developing a Reporting Portal, a web­based reporting tool, in Java, using MVC to convert the existing ASP pages.
  • The development consisted of the following stages: Requirement Analysis Development of Reporting Portal Design and Development of JSP Web Page.
  • Development of page properties using XML property tags.
  • Development of Data Access Object (DAO) in Java to retrieve data from the database.
  • Development of the Business Object (BO) in Java as a layer above the DAO to process user requests.
  • Development of the Controller in Java to interface between the JSP Page and the Business Object.
  • Testing and debugging the JSP Pages.
  • Following through from Development Environment to Production Environment.
  • Used MS SQL Server 2005 on the back­end as the database.
  • Used.
ACM BIS
May 2006 to October 2006XML － Hoffman Estates, Illinois
  • The project is for at&t's Credit and Collections Management (CCM) System.
  • at&t decided to split the system into two separate sections, one for Credit and one for Collections.
  • I worked with the Collections for Design and development.
  • I was responsible for the development, maintenance and redesign of the existing code.
  • I was also responsible for the documentation of the project.
  • Roles and Responsibilities: Prepared the design presentation for users to give the scope of the project, defining each aspect of the change and development.
  • 6 Developed and tested the code Compiled and executed programs Developed Application Manual Trained users on the new application Proxy Server Maintenance and Development: Responsible for the maintenance and deployment of Proxy Server (called SOAFI Proxy) using XML Scripting.
  • Technologies Used: Java, JSP, Oracle 9i, SQL*Plus, EJB, JDBC, Javascript Eclipse IDE, WSAD (RAD) 6.0, WebSphere, XML.
February 2006 to March 2006Hoffman Estates, Illinois
  • Worked with their online system called Single Web Ordering Tool (SWOT).
  • This tool is used whenever a customer goes to att.com and orders phone service, DSL, etc.
  • I was on the production support team.
  • My responsibilities included the development of a Unit Testing strategy for JUnit and Cactus, the two main tools used for testing SWOT.
  • I was also responsible for preparing documentation for Resonate (the load dispatcher in the SWOT system), and presenting the documentation to IT management for approval.
Education and Training
Bachelors of Science : Computer Science, May 2005University of Illinois at Chicago (UIC) － Chicago, IL
MBA : Marketing, August 2008Keller Graduate School of Management － Elgin, IL
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Resume Overview

Companies Worked For:

  • Infosys Technologies Limited
  • AmexCon, Inc
  • Walmart
  • Sears Holdings Corporation
  • SwordCiboodle, Inc
  • Dominion Power
  • Accenture
  • USPS, Wilkes
  • Borders
  • Blue Cross Blue Shield of Mississippi
  • Alliance Healthcare
  • Trondent Corporation
  • XML

School Attended

  • University of Illinois at Chicago (UIC)
  • Keller Graduate School of Management

Job Titles Held:

  • Business Analyst
  • Telluride
  • Programmer/Analyst
  • ACM BIS

Degrees

  • Bachelors of Science : Computer Science , May 2005
    MBA : Marketing , August 2008

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