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Building Secretary Resume Example

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BUILDING SECRETARY
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Recordkeeping and bookkeeping
  • Routing packages
  • Issue response and resolution
  • Managing office supplies
  • Technologically savvy
  • Directing visitors
  • Excel spreadsheets
  • Human resources best practices
Experience
Company Name | City, StateBuilding Secretary08/2016 - Current
  • Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Maintained personnel records, including applications, performance reports, payroll records, and medical files.
  • Managed scheduling for 145 staff, monitoring resource allocation to provide optimal coverage and service for over 995 students.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Tracked expenses and documented records using E-finance software.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Maintained data confidentiality when inputting personal, identifiable information into E-school plus system.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new building supplies and classroom products.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Company Name | City, StateLogistical Specialist05/2009 - 06/2015
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Obtained and coordinated materials required to meet contract objectives.
  • Handled all delegated tasks, including complying and meeting the request of military orders and facilitated personal property briefings.
  • Utilized DPS, TOPS, and government systems to compile data gathered from various sources.
  • Research, counsel and educate military and civilians on the JFTR, DTR, and government carrier regulations in relation to temporary storage of household goods, weight allowances, and prohibited items.
Company Name | City, StateCustomer Service Call Center Supervisor08/2007 - 04/2009
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Worked with managers to develop service improvement initiatives.
  • Trained new service specialist, created and implemented a successful attrition process to help minimize high cost of overall training, which decreased attrition from 23% to 3% in less than 3 months.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Established membership loyalty, executing flawless customer retail account management.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Increased customer satisfaction ratings 100% issue resolution, by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Evaluated customer account information to assess current issues and determine potential solutions for affordable cell phone bills.
  • Documented conversations with customers to track requests, problems and solutions.
  • Mentored 25 to 35 junior team members and managed employee relationships every two weeks.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Set up and activated customer accounts.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Lead on- and off-site customer support teams across multiple time zones.
Education and Training
Ozark Technical Community College | CityInterdepartmental Studies Expected in 06/2020
Crum's Beauty College | CityAssociate of Applied Science in Cosmetology Education02/2002
Cloud County Community College | City, StateAssociate of Science in Early Childhood Education05/1999
  • Completed a total of 65 credit hours.
Junction City Sr High School | City, StateHigh School Diploma05/1997
Accomplishments
  • Reduced staff turnover from 23% to 3% in less than three months by implementing several well-received attrition ideas and morale-building programs.
  • Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency, sustained 100% issue resolutions.
  • Promoted to Building Secretary after 18 months of employment.
  • Received personal award on behalf of
  • Vice President Jim Curran presented a personal award on behalf of the sprint for outstanding performance, and receiving top customer service award for four consecutive months.
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Resume Overview

School Attended

  • Ozark Technical Community College
  • Crum's Beauty College
  • Cloud County Community College
  • Junction City Sr High School

Job Titles Held:

  • Building Secretary
  • Logistical Specialist
  • Customer Service Call Center Supervisor

Degrees

  • Interdepartmental Studies
    Associate of Applied Science in Cosmetology Education
    Associate of Science in Early Childhood Education
    High School Diploma

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