- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
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Securis ITT Assets – City, STATE,
- I first started in the breakdown line opening desktop, laptops, monitors etc.
- A month later I was promoted to online salesman. I was to sale refurbished electronics (laptops, printers, toners etc.)
- I had my own cubicle and computer, so it was more of a solitary job, but a social job where I have to communicate and involve myself with other people wont be a problem.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Entered data promptly and efficiently with a 95% accuracy rate.
- Documented all customer inquiries and comments thoroughly and quickly.
- Referred unresolved customer grievances to designated departments for further investigation.
Rainbow Rentals – City, ,
- Consistently hit and exceeded sales goals by 20%.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Organized company files and creating support system to decrease workload and increase productivity of account managers.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Defused volatile customer situations calmly and courteously.
- Addressed and resolved customer product complaints empathetically and professionally.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 3-4 calls in queue per minute.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Music - I'm a percussionist with skills in many instruments. Also enjoy writing poetry, finding new ways to express myself and talk about life hardships in a creative way. I revel in learning new words and expanding my vocabulary.
Reading - Its fascinating to explore people minds and creativity through stories that they have written themselves, wether its science fiction, fantasy, a "boring" biography, there is always a story to learn from.
Lake Braddock Secondary School - 9200 Burke Lake Rd, Burke, VA 22015
- I was involved in the JROTC program in high school.
- I was squad leader for two years straight , squad consisted of 5 people.- lead my squad competitions involving physical activities, general knowledge of map reading and land navigation, and drill and ceremony.
- I got an award for great leadership and my squad won first place in uniform inspection and third place for the physical competition.
- Participated in the school Wrestling team for 2 years.
NOVA Community College - 8333 Little River Turnpike, Annandale, VA 22003
- Continuing education in business and accounting.
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School Attended
- Lake Braddock Secondary School
- NOVA Community College
Job Titles Held:
- Breakdown
- Front Desk (Marketing Representative)
Degrees
- High School Diploma
- Business Administartion
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