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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. Highly dedicated in giving my best effort on every job task, delivering high quality results and the best customer service. Young adult looking to progress and grow with a company as big as his high minded ambitions.
Skills
  • Adheres to customer service procedures
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Persuasive speaker
  • Exceptional communication skills
  • Quick learner
  • Training development aptitude
  • Strategic sales knowledge
  • Credit card processing
  • Cash handling and management
  • Goal-oriented
  • Positive and friendly
  • Retail merchandizing experience
Work History
Breakdown, 04/2015 to 10/2015
Securis ITT AssetsCity, STATE,

  • I first started in the breakdown line opening desktop, laptops, monitors etc.
  • A month later I was promoted to online salesman. I was to sale refurbished electronics (laptops, printers, toners etc.)
  • I had my own cubicle and computer, so it was more of a solitary job, but a social job where I have to communicate and involve myself with other people wont be a problem.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Entered data promptly and efficiently with a 95% accuracy rate.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Referred unresolved customer grievances to designated departments for further investigation.



Front Desk (Marketing Representative), 03/2016 to 09/2016
Rainbow RentalsCity, ,
  • Consistently hit and exceeded sales goals by 20%.
  • Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
  • Organized company files and creating support system to decrease workload and increase productivity of account managers.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Met existing customers to review current services and expand sales opportunities.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 3-4 calls in queue per minute.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.


Interests

Music - I'm a percussionist with skills in many instruments. Also enjoy writing poetry, finding new ways to express myself and talk about life hardships in a creative way. I revel in learning new words and expanding my vocabulary.

Reading - Its fascinating to explore people minds and creativity through stories that they have written themselves, wether its science fiction, fantasy, a "boring" biography, there is always a story to learn from.

Education
High School Diploma: , Expected in June 24, 2015
Lake Braddock Secondary School - 9200 Burke Lake Rd, Burke, VA 22015
GPA:

- I was involved in the JROTC program in high school.

- I was squad leader for two years straight , squad consisted of 5 people.- lead my squad competitions involving physical activities, general knowledge of map reading and land navigation, and drill and ceremony.

- I got an award for great leadership and my squad won first place in uniform inspection and third place for the physical competition.

- Participated in the school Wrestling team for 2 years.


Business Administartion: , Expected in Current
NOVA Community College - 8333 Little River Turnpike, Annandale, VA 22003
GPA:
  • Continuing education in business and accounting.

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Resume Overview

School Attended

  • Lake Braddock Secondary School
  • NOVA Community College

Job Titles Held:

  • Breakdown
  • Front Desk (Marketing Representative)

Degrees

  • High School Diploma
  • Business Administartion

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