Bookkeeper/Server Resume Example
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BOOKKEEPER/SERVER
Summary
- Flexible team member with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
- Hardworking with proven relationship-building and time management skills in fast-paced environ
- 2 years experience in microsoft office.
- Type 50 words per minute.
- Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Skills
Experience
Paradies Lagardère Travel Retail | Grapevine , TXBookkeeper/Server06/2017 - 10/2019
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Addressed guest charge discrepancies.
- Trained over 10 people, at least 1 promoted beyond serving into bookkeeping as well.
- Collected/sent money to the bank.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Managed spreadsheets involving product inventory/invoices.
- Entrusted with maintaining $20000 in cash for restaurants daily operating expenses.
Cracker Barrel | City , STATEServer/Prep Cook/Dishwasher/Hostess/Backup Cook07/2014 - 10/2016
- Earned trust by being dependable; Learned multiple positions in the restaurant in case the need of extra help.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Party City Holdco Inc. | City , STATESales Associate/Cashier
- As a sales associate, responsible for stocking and guest interactions.
- As a cashier, responsible for maintaining guest satisfaction and checking them out at the register.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted with purchases, locating items and signing up for rewards programs.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Inspected items for damage and obtained replacements for customers.
- Operated cash register, collected payments and provided accurate change.
Sonic Drive-In | City , STATECar Hop
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Reported issues with customers and orders to supervisors.
- Verified orders and bagged items for easy transport.
Education and Training
Calhoun Community College | City, StateSome College (No Degree)
Buckhorn High School | City, StateHigh School Diploma05/2013
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Resume Strength
- Completeness
- Formatting
- Word choice
- Strong summary
Resume Overview
School Attended
- Calhoun Community College
- Buckhorn High School
Job Titles Held:
- Bookkeeper/Server
- Server/Prep Cook/Dishwasher/Hostess/Backup Cook
- Sales Associate/Cashier
- Car Hop
Degrees
- Some College (No Degree)
High School Diploma
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