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Bookkeeper/Server Resume Example

Resume Score: 80%

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BOOKKEEPER/SERVER
Summary
  • Flexible team member with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
  • Hardworking with proven relationship-building and time management skills in fast-paced environ
  • 2 years experience in microsoft office.
  • Type 50 words per minute.
  • Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Skills
  • Accounting operations management
  • Relationship management
  • Regulatory compliance
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Independent judgement
  • Lifting And Sorting
  • Quantity Calculations
  • Accounting and bookkeeping
  • Sales Techniques
  • Service prioritization
  • Cash register operation
  • Retail sales
  • Inventory Control
    • Experience
    BJ's Restaurants Inc. | Huntsville, ALBookkeeper/Server06/2017 - 10/2019
    • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
    • Addressed guest charge discrepancies.
    • Trained over 10 people, at least 1 promoted beyond serving into bookkeeping as well.
    • Collected/sent money to the bank.
    • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
    • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
    • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
    • Operated POS terminals to input orders, split bills and calculate totals.
    • Created receiving reports and updated vendor balance sheets to record accounts payable.
    • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
    • Juggled multiple projects and tasks to ensure high quality and timely delivery.
    • Demonstrated leadership by making improvements to work processes and helping to train others.
    • Managed spreadsheets involving product inventory/invoices.
    • Entrusted with maintaining $20000 in cash for restaurants daily operating expenses.
    Cracker Barrel | Huntsville, ALServer/Prep Cook/Dishwasher/Hostess/Backup Cook07/2014 - 10/2016
    • Earned trust by being dependable; Learned multiple positions in the restaurant in case the need of extra help.
    • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
    • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
    • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
    • Collaborated with host, bus person and cook to serve up food and beverage options.
    • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
    • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
    • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
    • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
    • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
    • Greeted guests and gathered information to seat groups or place on waitlist.
    • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
    • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
    • Set up and performed initial prep work for food items such as soups, sauces and salads.
    • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
    • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
    Party City Holdco Inc. | Huntsville, ALSales Associate/Cashier
    • As a sales associate, responsible for stocking and guest interactions.
    • As a cashier, responsible for maintaining guest satisfaction and checking them out at the register.
    • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
    • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
    • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
    • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
    • Assisted with purchases, locating items and signing up for rewards programs.
    • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
    • Resolved issues with cash registers, card scanners and printers.
    • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
    • Inspected items for damage and obtained replacements for customers.
    • Operated cash register, collected payments and provided accurate change.
    Sonic Drive-In | Huntsville, ALCar Hop
    • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
    • Independently resolved customer concerns to correct problems and promote brand loyalty.
    • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
    • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
    • Completed opening, closing and shift change tasks to promote store efficiency.
    • Reported issues with customers and orders to supervisors.
    • Verified orders and bagged items for easy transport.
    Education and Training
    Calhoun Community College | Tanner, ALSome College (No Degree)
    Buckhorn High School | New Market, ALHigh School Diploma05/2013
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    Resume Overview

    Companies Worked For:

    • BJ's Restaurants Inc.
    • Cracker Barrel
    • Party City Holdco Inc.
    • Sonic Drive-In

    School Attended

    • Calhoun Community College
    • Buckhorn High School

    Job Titles Held:

    • Bookkeeper/Server
    • Server/Prep Cook/Dishwasher/Hostess/Backup Cook
    • Sales Associate/Cashier
    • Car Hop

    Degrees

    • Some College (No Degree)
      High School Diploma

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