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bookkeeper resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Bookkeeper leveraging initiative and resourcefulness to deliver top-notch business results. Successfully keeping accounting and reporting systems compliant with GAAP regulations. Proficient in Quickbooks and ADP with expertise in payroll administration, account reconciliation and AP/AR. Detailed bookkeeper with four years of experience maintaining financial records and reviewing financial activity. Highly skilled at creating spreadsheets, preparing targeted reports and analyzing data. Quick and accurate to meet strict deadlines and manage multiple tasks. Dynamic and highly qualified with extensive knowledge of accounting principles, taxation policies and income tax procedures. Well-organized and diligent about keeping records current, statements accurate and accounts reconciled for fully compliant tracking, reporting and auditing of financial records. Knowledgeable about federal and GAAP standards.

Skills
  • Payroll liability and deductions
  • Data analysis and research
  • Full-cycle accounting
  • Senior leadership support
  • Accounting operations management
  • QuickBooks
  • Project management
  • Fiscal budgeting knowledge
  • Confidential document control
  • Accounting and bookkeeping
  • Proficient in Adobe software
  • Customer relations
  • Account reconciliation
  • Business development
  • Auditing
  • A/P and A/R
  • GAAP Accounting
  • Tax return filing
  • General ledger accounting
  • Payroll administration
  • Accounts payable
  • General ledger entries
  • Tax Preparation
  • Payroll management
  • Personnel records maintenance
  • Compensation/payroll
  • Administrative skills
  • Problem resolution
  • Training & Development
  • Organizational skills
  • Project planning
  • Teambuilding
  • Customer service
  • MS Office proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Software troubleshooting
  • Customer Service
  • Data evaluation
  • Problem-solving abilities
  • Technologically savvy
  • Microsoft applications
  • I-9 documentation
  • Bookkeeping skills
  • ADP
  • Daily payroll activities
  • Billing
  • Analytical skills
  • Exceptionally organized
  • Federal and state tax regulations
Experience
08/2020 to Current Bookkeeper Albuquerque Public Schools | Albuquerque, NM,
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Assisted senior leadership by processing documents within anticipated timeframes.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Organized and maintained chart of accounts, and updated monthly entries and adjustments, including ADP payroll entries and monthly accruals.
  • Performed weekly payroll and coordinated record keeping.
  • Handled AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance.
  • Managed accounting closings, accounts payable and financial reporting for multiple clients.
  • Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
  • Resolved balance errors using accounting software.
  • Substantiated financial transactions by auditing documents and classifying receipts and expenditures and compiled and analyzed complex accounting and statistical information.
  • Reviewed transactions, issued checks and updated ledgers and budgets.
  • Assessed requisitions each month to ensure accuracy and reconciled transactions.
  • Interfaced with technical team members to automate processes and streamline accounts payable and receivable activities.
05/2018 to Current Customer Service Representative Ipg Photonics Corporation | Marlborough, MA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
05/2016 to 05/2018 Customer Service Cashier Best Buy | San Rafael, CA,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Redeemed promotional coupons and food stamps and figured discounts.
  • Counted product stock to maintain inventory records.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Prepared special orders for shipment.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Accurately handled over $10000 of payments daily in cash and credit cards payments for grocery products.
  • Cross-trained in dairy department and floral department roles in order to provide skilled backup for team members.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Education and Training
Expected in 05/2018 to to High School Diploma | South Greene High School, Greeneville, TN GPA:
  • 3.75 GPA
Expected in 05/2020 to to | Accounting Walters State Community College, Morristown, TN GPA:
  • Major in Accounting
  • Dean's List Honoree fall and spring semesters 2019 and 2020
  • 3.75 GPA
  • Completed coursework in Prob and Stats, Accounting and Tax Accounting
  • Completed professional development in Tax Accounting

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Resume Overview

School Attended

  • South Greene High School
  • Walters State Community College

Job Titles Held:

  • Bookkeeper
  • Customer Service Representative
  • Customer Service Cashier

Degrees

  • High School Diploma

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