Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Result-driven, resourceful and highly skilled bilingual business manager professional with over 12 years of decision making and strategic business solutions experience. Strong work ethic, professional demeanor and great initiative. Seeking a role with increased responsibility and authority.
  • Fully bilingual: Spanish and English
  • Managerial Aptitude
  • Creative Solutions
  • Excellent Interpersonal Skills 
  • Strategic Partner
  • Change Agent
  • Business Development
  • Full Charge Bookkeeping
  • Quickbooks Expert
  • Advanced Reporting
  • Process Improvements
  • Expert B2B sales & service
  • Training & Development
  • Exceptional problem solver
05/2008 to 10/2014 Director of Operations State Of Massachusetts | Brewster, MA,

Managed all aspects of daily business operations successfully by excelling in the following areas:

  • Studied business trends and assign business budget for different departments.
  • Directed company financial meetings. Discussed Profit & Loss reports. Performed environmental scan and reported business threats and opportunities.
  • Development of organizational structure to align the organization’s goal with available human capital to get the most performance and synergy from all functions.


  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency by constant multitasking and prioritizing.
  • Designed electronic and paper file systems for organizational efficiency and customer database protocols.
  • Identify project flow, established effective deliverables and monitored status of tasks.


  • Successfully handled a high volume of internal and external written and oral communications between departments, clients and vendors.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Proven success in collaborating with challenging customer requests. 


  • Created innovative product presentations according to customer's specific target market and budget parameters.
  • Oversaw shipping department logistics to ensure on-time deliveries of products and frequent rush orders.
  • Negotiated successful commercial vendor alliances.
Computer Skills

Advanced MS Suite (Word, Excel, PowerPoint, Access, Outlook, Publisher, OneNote, SharePoint); Intuit QuickBooks Certified ProAdvisor; Peachtree; Fishbowl Inventory; Jetpack Workflow; Windows 10; Social Media

Expected in 1/2002 Bachelor of Arts | Communications Sacred Heart University, San Juan, PR GPA:
Intuit Quickbooks Certified ProAdvisor (Online & Desktop) 2016-2018
Xero Certified Advisor 2016-2018

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School Attended

  • Sacred Heart University

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  • Bachelor of Arts

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