Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Training
Lean Manufacturing
Call Center Operations
Client support
Team Supervision
Experience in leadership
Content management expertise
Communication
Troubleshooting
MS Office
Maintenance & Repair
Auditing
QuickBooks
Experience
11/2019 to Current
BookkeeperH&R Block, Inc. – Monterey, CA,
Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
Processed invoices and checks, and maintained daily cash logs and deposits.
Performed bi-weekly payroll and coordinated record keeping.
Resolved balance errors using accounting software.
09/2020 to 03/2021
Associate Team LeaderH&R Block, Inc. – Moody, AL,
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided
exceptional customer service.
Assessed, motivated and empowered team members to work to build customer
satisfaction and loyalty, to support retention and growth.
Fostered positive employee relationships through communication, training and
development coaching.
Mentored newly hired employees on machine operations and implemented training on
safety procedures to prevent injuries.
Counted, sorted and stacked finished pieces for easy access.
Operated hand and power tools to clear jams, adjust positions and trim rough edges.
Identified equipment issues using troubleshooting techniques to keep machinery fully
operational during shifts.
Trained new team members, tracked current team members' skills achievement,
verified safe operating practices and reported and analyzed work-related injuries.
06/2015 to 06/2018
Office Manager and BookkeeperDairy Farmers Of America – Pavilion, NY,
Oversaw day-to-day office operations, including receiving and organizing
correspondence, answering and forwarding calls and creating business letters and
records.
Maintained impeccable office organization to support efficiency, professionalism and
performance objectives.
Updated details in company database by keying in customer contacts and delivery
dates.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and
calendars.
Trained and mentored administrative staff members in company policies, daily task
execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with
company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Managed office budget to handle inventory, postage and vendor services.
12/2008 to 05/2015
Office ManagerPhysical – City, STATE,
Oversaw day-to-day office operations, including receiving and organizing
correspondence, answering and forwarding calls and creating business letters and
records.
Maintained impeccable office organization to support efficiency, professionalism and
performance objectives.
Updated details in company database by keying in customer contacts and delivery
dates.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and
calendars.
Coordinated office activities and operations to secure efficiency and compliance with
company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Automated office operations for managing client correspondence, payment
scheduling, record tracking and data communications.
Managed office budget to handle inventory, postage and vendor services.
Education and Training
Expected in 08/2003
Bachelor of Science: Electrical Engineering Elmina Faculty of Engineering - Egypt, GPA:
Expected in
: Accounting Technology And Bookkeeping Northern Virginia Community College - Annandale, VA, GPA:
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