, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Detail-oriented hospitality manager bringing more than 20 years of expertise and achievements in restaurants, wineries, and events planning. Focused leader with success in guiding teams through pre-event coordination, event execution, and post-event activities. Skilled in prioritizing events needs and working with sales and marketing teams to meet events booking targets. Eager to bring talent and expertise to growing organization.
Skills
Proficient in MS Office
Administrative support
Strong written/oral communication skills
Strong computer skills
Vendor and contract negotiations
Meeting planning
Events logistics management
Event sales
Health, hotel and food service regulations
Marketing and promotions
Digital marketing
Staff Management
Work History
01/2018 to 03/2021Beverage PromoterTwin Peaks Restaurant | Knoxville, TN,
Managed on-premise tasting events at local key retail accounts and local venues.
Promoted new brands in key accounts to assure accurate product placement for each supplier.
Taught educational and social classes regarding wine, beer, and spirits using level 1 sommelier training.
Adhered to social distancing protocols and wore mask or face shield at all times.
Worked with retail and off-premise customers to understand needs and provide excellent service.
Identified issues, analyzed information and provided solutions to problems during product promotions and sampling.
08/2018 to 10/2019Assistant ManagerHomeserve Usa | Dallas, TX,
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Created weekly contest and incentives to increase sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Managed weekly beer and liquor cost to maintain profit but ensure quality.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations. Serve Safe Certified 2018.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business. Created weekly entertainment promotions to drive sales especially for late night bar business
Immediately resolved issues with patrons by employing careful listening and communication skills.
Determined operational weak points and implemented corrective actions to resolve overhead and overtime concerns and facilitate new policies.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Worked extensively with individual staff, to improve their product knowledge specifically in wine education.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Collected all money and credit card transactions after each shift and recorded into excel to generate payouts.
Prepared and executed all morning cash deposits for bank and exchanged money to make proper in house banks for individual servers and bartenders.
Created bi-weekly schedule for both front and back of house employees while trying to honor all vacation and request off dates.
03/2016 to 08/2018Area Sales ManagerNoboleis Vineyards | City, STATE,
Collaborated with restaurants and retail accounts to ensure prime product placement while building effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Hosted on and off premis events for key accounts and vendors when new wines were released or promotions on case buys.
Assisted in wedding preparation from event coordination to event set up and break down.
Responsible for scheduling live entertainment during weekend and holidays.
Created a wide variety of eclectic social events such as wine and paint night with local painters and artist, Yoga In The Vineyard, family fun days, and private V.I.P events exclusive to wine club members.
Coursework in Legal Terminology, Legal Process, Rules of Civil Procedure, Ethics, Torts and Contracts, Memorandums of Law, IRAC, Legal Writing For a Memo, Federal Rules oF Evidence, Legal Document Preparation, Legal Investigation, Legal Interviewing, Advanced Legal Research, and Appellate Rules.
Expected in Bachelor of Arts | Political ScienceWest Chester University Of Pennsylvania, West Chester, PAGPA:
Expected in 05/1998High School Diploma | Marquette High School, Chesterfield, MO, GPA:
Certifications
Level 1 Certified Sommelier Court of Master Sommeliers 2006
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