Direct human resources operations with clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies. Innovative, with particular skill in policy, change, and systems management. History of enhancing collaboration and controls across all areas of company operations. Sight set on a management position of which integrates my experience and skills.
Management of 9 direct staff with 30% regularly promoted to management within 9 months of employment.
Establishment of partnerships with stakeholders to create a continuum of retirement services.
Assessment of current operations and collaboration with subject matter experts to develop and implement process improvements.
Developed and managed intake, billing, and emergency practices and procedures.
Agency content expert for transition to adulthood, transition to retirement, and generic resources.
Developed and supervised multiple human service programs including an LA County DPS grant, NPA certified
assessment programs, and privately funded individualized programs with all programs receiving 3-year
accreditations from the Commission on Accreditation of Rehabilitation Facilities (CARF) within 1 year of
Counseled 40 employees (faculty and staff) per month on retirement planning, resources, Medicare,
Medicaid, social security, and other retirement and disability benefit plans.
Conduct impact analyses, assess change readiness.
Identify key stakeholders, conduct stakeholder assessment and manage key stakeholder plans.
Facilitate the creation of communication plans, support the design, development, delivery and management of communications.
Processed retirement plan benefits, including ERISA regulated distributions for 60 employees per month.
Facilitate the creation of a training plan, provide input, document requirements and support the design and delivery of training programs.
Preparation of audit data for Department of Labor, auditors, and stakeholders.
Managed schedules for 9 staff serving 45 clients over LA County, maintaining CARF accreditation ratios.
Implemented agency initiatives, reporting progress to executive leaders.
Liaison to multiple agencies, leaders, vendors, and funding agencies.
Summa Cum Laude, Departmental Honors
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