Bartender Server Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Used calculators, cash registers and POS systems to accurately collect payment for all served products and merchandise. Removed glassware accumulated at bar to consistently maintain clean service area. Hardworking Bar Back with 7 years experience at large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Qualified Bar Back with experience in service, food prep, cash handling and several computerized POS systems. Passion for craft beer and microbrews. Pursuing opportunities to implement knowledge while growing familiarity with wine and mixology. Enthusiastic professional possessing strong mathematical, organizational and customer service skills. Collaborative team player with in-depth knowledge of local craft beers, wine, spirits and cocktails. Assisted with kitchen duties, cleaned and stocked glassware and transported dishes to kitchen.

  • Knowledge of craft and microbrews
  • Menu memorization
  • Classic cocktails
  • Responsible alcohol service
  • Changing beer kegs
  • Ordering bar supplies
  • Preparing garnishes
  • Liquor, beer and wine knowledge
  • Creative mixology
  • Interpersonal skills
  • Staff management
  • Clear and effective communication
  • Reporting and documentation
  • Inventory
  • Performance improvement
  • Making change
  • Attending multiple customers
  • Beverage preparation
  • Positive attitude
  • Cash register operation
  • Food preparation and safety
  • Group reservations management
  • Engaging personality
  • Hospitality service expertise
  • New hire training
  • Food running
  • Basic math
  • Handling difficult customers
  • Highly reliable
  • Knowledge in Word, excel, outlook, quickly learn new programs
Work History
Bartender/Server, 10/2019 to Current
Smith Senior Living Beverly, IL,
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Handled $400.00 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Closed out cash register with 100% accuracy and prepared cashier report.
Banquet Captin, 06/2019 to 09/2019
Hajoca Corporation Mesa, AZ,
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Developed team communications and information for meetings.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Entered event recaps to track money and stock
Customer Service Representative , 01/2019 to 06/2019
Heartland Financial Usa Inc. City, STATE,
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered constant flow of customer calls with up to 30 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Beertender/Brand Ambassador, 10/2017 to 01/2019
Franklin Street Brewing Company City, STATE,
  • Washed production lines and storage containers weekly to maintain clean and efficient work areas.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Sold and delivered beer.
  • Collected payments and printed invoices
  • Informed customers of new beer promotions and general information on our products
  • Opened establishment, closed establishment, counted drawer
High School Diploma: , Expected in 05/2013
West Delaware High School - Manchester, IA

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Resume Overview

School Attended
  • West Delaware High School
Job Titles Held:
  • Bartender/Server
  • Banquet Captin
  • Customer Service Representative
  • Beertender/Brand Ambassador
  • High School Diploma