Thorough and steadfast Office Worker with top-notch administrative skills and solid background in customer service, data entry, and sales. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.
Skills
Team management
Project organization
Problem resolution
Organization
MS Office
Communications
Customer service
Budgets
Supervision
Typing 40+ words per minute
Organizational performance
Shipping and receiving operations
Personable and friendly communications
Paperwork filing
Work History
Bartender/Server, 06/2016 - 03/2020 Smith Senior Living – Orland Park, IL,
Greeted and maintained relationships with regular customers.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Developed new signature cocktails to support bar marketing brand and increase profits.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Customer Service Manager, 04/2015 - 05/2016 Atlas World Group, Inc. – Saint Louis, MO,
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Exceeded team goals and collaborated with staff members to implement customer service
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Completed special projects by using effective decision making, critical thinking and time management skills.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Eligibility Specialist, 09/2014 - 04/2015 Ubc – Saint Louis, MO,
Communicated with people from various cultures and backgrounds on application process.
Scheduled appointments with applicants to gather information and explain benefits processes.
Managed processing of all benefits applications, including those for financial assistance and food stamps.
Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.
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