I worked in the Kitchen preparing food, managing the Buffet in their largest restaurant and then moved into serving in the Restaurants as well as for Special Events.
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Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer.
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Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Effectively used items in stock to decrease waste and profit loss. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes. Checked in deliveries and signed off on products received. Prepared the buffet and salad bar for dinner service. Maintained neat and attractive bakery food cases. Maintained a professional tone of voice and words at all times, including during peak rush hours.
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Promoted and endorsed the company to bring in new business. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Routinely checked menus to verify they were current, clean and wrinkle-free. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Completed opening and closing checklists according to set standards. Actively complied with all health department regulations and rectified issues immediately. Maximized table turns and rotated seating for maximum guest satisfaction.
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Regularly cleaned host stand and buffet area. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms. Hand-washed dishes and glassware thoroughly. Stocked deliveries in a timely and safe manner. Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Sprayed all racked items with hot water to loosen and remove food residue. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Assisted servers and dining room hosts and quickly responded to guests' needs. Provided high quality service. Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Maintained an accurate wait list.