Outgoing Server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Food service professional and culinary arts student seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings. Restaurant professional with 10 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Efficient worker with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants. Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of American cuisine. Dynamic Waiter highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.
Highly responsible and reliable
Works well under pressure
Exceptional interpersonal skills
Extensive hospitality background
NEVADA Food Handlers Card
NEVADA Guard Card
Food ingredients expert
Master of sales techniques
Trained in liquor, wine and food service
Food and beverage specialist
In-depth food and wine knowledge
Upbeat, outgoing and positive
Food safety understanding
Awarded "Outstanding Employee" at Kalahari Resort & Waterpark in 2009.
Bartender ServerAug 2011 to Jan 2012 TPM Staffing Services － Denver, CO
* Preparing bar with liquors, beers, wines and garnishes
* Mixing and serving drinks at high volume
* Responsible for handling money and inventory of liquors
* Complying with all state regulations and alcohol serving procedures
Server, Banquet/Special Events Server, BOH & FOH ExperienceAug 2004 to Aug 2011 Kalahari Resort & Waterpark － Sandusky , OH
I worked in the Kitchen preparing food, managing the Buffet in their largest restaurant and then moved into serving in the Restaurants as well as for Special Events.
Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Effectively used items in stock to decrease waste and profit loss. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes. Checked in deliveries and signed off on products received. Prepared the buffet and salad bar for dinner service. Maintained neat and attractive bakery food cases. Maintained a professional tone of voice and words at all times, including during peak rush hours.
Promoted and endorsed the company to bring in new business. Facilitated prompt and accurate seating and service of all guests. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time. Guided guests through the dining rooms and provided needed assistance. Routinely checked menus to verify they were current, clean and wrinkle-free. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Completed opening and closing checklists according to set standards. Actively complied with all health department regulations and rectified issues immediately. Maximized table turns and rotated seating for maximum guest satisfaction.
Regularly cleaned host stand and buffet area. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms. Hand-washed dishes and glassware thoroughly. Stocked deliveries in a timely and safe manner. Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Sprayed all racked items with hot water to loosen and remove food residue. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Assisted servers and dining room hosts and quickly responded to guests' needs. Provided high quality service. Promptly and consistently reset tables with spotless service ware. Greeted guests in a pleasant and courteous manner. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Maintained an accurate wait list.
Certified LifeguardFeb 2003 to Jan 2005 Kalahari Resorts Sandusky － Sandusky, OH
* Performing rescues as trained with caution & reform
* Maintaining pool areas and keeping them clean from bio-hazardous materials
* Apprehending missing children to assure their security while on site and
returning them to their parents or legal guardians
* Following and enforcing all safety rules and regulations
* Being vigilant to the safety of all guests at all times
* Carrying out procedures as mandated by supervisor in the occurrence of incidents
* Treating patients with first ai and involving supervisor regarding any problems
High School Diploma, College Prep2004Huron High School － Huron , OH, USACoursework in College Preparatory Classes and Business Management. Maintained a GPA of 3.75. Member of Huron Tiger Football Team. Voted by my peers and the Coaching Staff as the "Selfless Player" my Senior Year for my efforts in participating and working with not only my teammates but also with the entire Coaching Staff.
Associate of Arts, BusinessThe University of Toledo － Toledo, OH, United States
High School Diploma, Mixologist Certificate 2009ABC Bartending School － Columbus, OH, United States
High School Diploma, Phlebotomy National Certification2011Ohio School of Phlebotomy － Columbus, OH, United States
2005Red Cross CPR by NASCO － Sandusky, OH, United States