Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
10/2016 to Current
Bartender & Server Restoration Hardware – Paramus, NJ,
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared classic, modern and unique cocktails for each customer.
- Assisted servers with drinks orders by preparing on-demand items without delay.
- Received cash, made change and issued receipts.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Input orders into system at point of sale and created guest checks.
- Closed out cash register with 100% accuracy and prepared cashier report.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Greeted and maintained relationships with regular customers.
- Greeted new customers, discussed specials, and built immediate positive connections with guests.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prepared beverages and filled food orders for customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept register accurate through correct billing, payment processing and cash management practices.
01/2016 to 05/2017
Restaurant Manager Red Robin International, Inc. – North Riverside, IL,
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Managed both front and back of house employees.
- Controlled purchases and inventory by negotiating prices and contracts with vendors.
- Promoted business through participation in and sponsorship of community events.
03/2016 to 10/2016
Hostess Penske Automotive Group – Santa Ana, CA,
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
07/2013 to 02/2016
Cashier Yogo Shack – City, STATE,
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Educated customers on promotions to enhance sales.
- Helped guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Deep cleaning of frozen yogurt machinery
- Host events for town fairs and sporting events
Education
Expected in XXX3
Bachelor of Arts: Psychology
Rowan University - Glassboro, NJ
Rowan University - Glassboro, NJ
Pursuing BA: Psychology
Upon completion of my BA I will be perusing my Master of Psychology
Expected in 01/XXX1
Associate of Arts: Psychology
Camden County College - Blackwood, NJ
Camden County College - Blackwood, NJ
Expected in 06/2014
High School Diploma:
Sterling High School - Somerdale, NJ
Sterling High School - Somerdale, NJ
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Resume Overview
School Attended
- Rowan University
- Camden County College
- Sterling High School
Job Titles Held:
- Bartender & Server
- Restaurant Manager
- Hostess
- Cashier
Degrees
- Bachelor of Arts
- Associate of Arts
- High School Diploma
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