Friendly and Enthusiastic Customer Service Associate with Ten years of specialization in Customer Relations. Able to learn new tasks quickly and proficient in growing key customer
relationships. Represent establishment with friendly, professional demeanor at all
Strong organizational skills
Active listening skills
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Adaptive team player
Sharp problem solver
Large cash/check deposits expert
Inventory control familiarity
I Volunteered for Habitat For Humanity July 2016
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Supervised, Supported, Trained
Veterns Of Foreign WarsSyracuse, NYBartender/ ServerPrevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Worked as a team member performing cashier duties, product assistance and cleaning. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 30 Percent Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Took special orders in person and over the phone to generate [dollar amount] of additional revenue. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Accurately logged all daily shipping and receiving orders. Stocked and rotated inventory regularly.
Subway SandwichesEuless, TXStore Manager
Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts,
or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing
workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as
Plan and prepare work schedules and keep records of employees' work schedules and time
Review inventory and sales records to prepare reports for management and budget