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Bartender/Lead server Resume Example

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BARTENDER/LEAD SERVER
Professional Summary

I have a large amount of experience dealing with and ensuring outstanding customer service.

Skill Highlights
  • Excellent Customer Service skills
  • Well organized
  • Neat and clean appearance
  • Punctual
Work Experience
Bahama Bay ResortJanuary 2014 to February 2016Bartender/Lead server
Davenport, Fl
  • My duties here are ensure that each guest is enjoying their vacation.
  • Outstanding customer service was an absolute must in this position.
  • I for six months served guests as a waitress
  • I was the promoted to bartender.
  • As of 04/10/15 In my lead server position ,my duties include training of all front of house.
  • I make sure that all rules are being followed and the duties are performed properly.
Dunkin DonutsApril 2010 to September 2010Manager
Mt Top, Pa
  • My duties are to oversee everyday operations of the store.
  • I would place orders, count inventory, make schedules, and take care of all the banking needs of the restaurant.
  • I managed ten+ employees.
  • I handled the hiring and releasing of employees as well as the training.
  • My main focus is guest customer service and satisfaction.
Waffle HouseMarch 2009 to January 2010Training Server
Kissimmee, FL
  • My duties here are to wait on tables and deliver food to the guests.
  • I also experience hands on with all the guests.
  • Customer service was a big part of my job.
  • I am also responsible for setting up the next shifts.
  • I was also the trainer.
  • Molding new hires into great servers.
Denny'sJanuary 2007 to March 2009Restaurant Manager
Wilkes-Barre, Pa
  • My duties include banking, scheduling, inventory, and labor control.
  • In my position as Manager I am responsible for a staff of 50-60 people at a time.
  • I am able to recognize a high labor and cut staff to control it, in order to ensure that there is profit not loss with labor.
  • I count the inventory and then create a variance against the theoretical inventory and then post a board to allow employees to see opportunities to fix the waste in the restaurant.
  • I make schedules to accommodate the staff's availability and what the restaurant needs to fill the guest count.
Denny'sMarch 2006 to January 2007Server
Wilkes-Barre, Pa
  • My duties here are to wait tables and ensure customer satisfaction.
  • I take orders and then deliver food.
  • Following my shift I would restock the items that were used on my shift to ensure the next shifts success.
  • Cleaning the restaurant after every shift was also a must.
  • CookDuring my time as a cook, I would prepare the restaurant for breakfast, lunch and dinner rushes as per the shift I was scheduled .My duties also included following recipes.
  • I would cook orders as they came in and ensure that the food was out as fast as possible to the time standards of the restaurant.
  • I would also be responsible on the night shift for the total waste of the day.
  • I would use grills, fryers, burners, waffle irons, and an assortment of pots and pans.
Beef O Brady'sMarch 2006 to January 2007Manager/ Bartender
Kissimmee, FL
  • I would handle all aspects of the restaurant while the owners were not present.
  • These duties included making cuts to control the labor percentage not to exceed 18%.
  • At the beginning of the day I would review the night before information that was left by the closing manager.
  • I would then review bank deposits against what the night said we should of have according to the computer printouts.
  • Then I would do prep for the day and open the bar making sure that the cooler was stocked and that the bar had enough supplies to make it through the day.
  • At night I would count down closeout slips to ensure that they all matched the computer deposits and then prepare the money for a deposit in the morning.
  • Also I would be responsible for ensuring that the night crew had closed their stations properly according to guidelines set by the franchise.
Rite Aid PharmacyNovember 2002 to November 2004Assistant Manager/ Trainer
Wilkes-Barre, Pa
RCNJanuary 2004 to September 2004Assistant Manager Customer Service Represent
Wilkes-Barre, Pa
  • I was responsible for many aspects of controlling the store in the absence of the Manager.
  • I would be responsible for making deposits according to the sales for the night making sure that checks and cash matched what the computer printed out for sales.
  • I also did ordering to ensure that sale items were available for the sales in the fliers.
  • I did out dates and recalls when necessary.
  • I would also set up shelves according to planograms that came down from corporate.
  • As a Trainer my job was to make all the Pharmacy staff aware of the new computer system being put into place by the release date.
  • My main job was to hold training classes and then go to each store to ensure that the information the staff obtained at the class was sufficient enough for them to run the system with no trainer there.
  • Each store had their own release date for the system so my job was on a deadline basis.
  • My duties as a CSR were to set-up new services for existing account holders.
  • I also would take credit card payments on accounts that were present and disconnected.
  • I was responsible for helping customers that had issues with their services to correct the problem or problems.
  • At some points I assisted customers in ordering pay-per-view movies.
  • Objective my objective is to maintain a position with a growing company that offers a pleasant working environment with the potential for growth.
  • Salary is negotiable.
  • Accreditations: I am currently certified Serv Safe.
  • Good through 2016.Safe service through 2017.
Education and Training
Elmer J Meyers Wilkes1993DiplomaBarre, Pa
Additional Information
  • TIPS Certified
  • Safe serv until 2017
Skills

banking, closing and opening, credit, customer satisfaction, Customer service, fast, focus, hiring, inventory, money, profit, sales, scheduling, servers, tables, Training, following all instructions from management

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Resume Overview

Companies Worked For:

  • Bahama Bay Resort
  • Dunkin Donuts
  • Waffle House
  • Denny's
  • Beef O Brady's
  • Rite Aid Pharmacy
  • RCN

School Attended

  • Elmer J Meyers Wilkes

Job Titles Held:

  • Bartender/Lead server
  • Manager
  • Training Server
  • Restaurant Manager
  • Server
  • Manager/ Bartender
  • Assistant Manager/ Trainer
  • Assistant Manager Customer Service Represent

Degrees

  • Diploma

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