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Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at a fine dining restaurant. Detailed organizer of service operations with versatility in stressful circumstances.
Competent Server Trainer offering 5 years of food service experience in fine dining restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and providing constructive evaluation for new employee development.
Ballantyne Golf Resort – Charlotte, NC,
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed participants and provided corrective measures for skill improvement.
- Trained and mentored ten new personnel hired to fulfill various roles.
Erickson Living – Overland Park, KS,
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Memorized over 20 drink builds to be able to cater to guests preferred tastes and drink likings.
Meridian Senior Living – Cape Coral, FL,
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine and bourbon to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Omni Hotels – Paradise Valley, AZ,
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
- Worked well in diverse team settings by partnering with others to complete tasks.
Ball State University - Muncie, IN
Ivy Tech Community College of Indiana - Indianapolis, IN
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School Attended
- Ball State University
- Ivy Tech Community College of Indiana
Job Titles Held:
- Server Trainer
- Bartender
- Server
- Restaurant Busser
Degrees
- Some College (No Degree)
- Some College (No Degree)
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