Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Health codes compliance
Safe serving knowledge, beer, wine and Liquor
Suggestive selling, creating drink specials
Excellent customer service, friendly and personable
Efficient multitasker
Excellent math skills, handling and counting cash, creating and maintaining tabs, tallying credit card sales.
Experience
06/2019 to 11/2019
BartenderThe Cliffs Resort – Pismo Beach, CA,
Provided excellent service and attention to customers being sure to always greet and acknowledge them and always inviting them to return as i thanked9 my customers.
Improved operations by working with team members and customers to find workable solutionï⁷
Made product recommendations to customers based on preference.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies
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Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Managed up to [Number] customers per shift while simultaneously assisting [Number] restaurant servers.
Helped drive average ticket increases of [Number]% by upselling customers from shelf to premium brands.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Worked with management to plan and implement special events to boost customer numbers and profits.
Reduced inventory losses by creating new drink menu items to move older products.
Reinvented classic cocktails [Type] and [Typenetttttttons.
Practiced Responsible bartending by checking IDs, knowing and how to cut a person off and watching for
Engaged in small talk with patrons to build rapport and earn repeat business.
06/2017 to 04/2019
BartenderThe Cliffs Resort – Pismo Beach, CA,
Reduced inventory losses by creating new drink menu items to move older products.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
05/2002 to 07/2005
Supervisor/Manager TraineeSabos Family Italian Restaurant – City, STATE,
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Interviewed, hired and trained new employees.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Performed evaluations and reviews for [Number] employees.
Assisted with administration of state-required testing by handling [Task].
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Led transformation of [Type] area, increasing production, reducing turnover, eliminating waste and enhancing quality.
Coached and mentored [Number] staff members by offering constructive feedback and asking about long-term career growth goals.
Education and Training
Expected in 05/1992
Associate of Applied Science: Accounting And Business Management Hudson Valley Community College - Troy, NY GPA:
Learned all aspects of accounting used in running a business.. inventory. payroll, federal income taxes, loss prevention and how to analyze financial statements to recognize and solve problems. Studied Accounts Payable and Accounts Receivable. Also took psychology and sociology courses which has helped me develop excellent customer relations, I learned how to get along with all types of personalities..
Expected in 10/2017
Certified Food Manager: All Health Department Regulations And Codes National Registry of Food Safety Professionals - Orlando , FL GPA:
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