bartender resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced hospitality professional with over 15 years of experience in various venues. Excellent reputation for resolving problems and improving customer satisfaction.
Professional with history of working across hospitality sectors, from upscale restaurants and private clubs to local watering holes.
Skills
Ability to Lift 30 Pounds
Profitable Suggestive Selling
Responsible Alcohol Service
Outstanding Customer Service
Professional Service Standards
Handling Difficult Customers
TIPS Certified
Anticipating Guest Needs
Private Events and Catering Management
Food Service Management
Energetic and Outgoing Personality
Excellent Guest Interaction
Sales Development
High-Volume Dining Management
Liquor Law Compliance
Customer Expectations Management
Pre Shift Preparation
Wine Pairings
Excellent Conversationalist
Outstanding Experience with PR Events
Social Media Engagement
Team Recruiting and Hiring
Staff Monitoring
Public Speaking & Presentations
Customer Relations
Client Meetings
Performance Evaluations
Communications Strategies
Staff Support
Mixology Techniques
Liquor, Beer and Wine Knowledge
Aloha POS
Forecast Preparation
Register Preparation
Place Settings Knowledge
Maximizing Profitability
Work History
12/2021 to CurrentBartenderCity Of Louisville, Ky | Louisville, KY,
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
07/2017 to CurrentFront of House ManagerOakmont Management Group | Palm Desert, CA,
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Performed cash handling activities and secured nightly bank deposits.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Resolved guests complaints while maintaining positive customer environment.
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised staff of 11, through motivational coaching and effective training programs for service and sales techniques, including SERV SAFE certification training.
Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
Submitted payroll for 11-member team.
06/2014 to 04/2015Banquet ManagerCity Of Louisville, Ky | Louisville, KY,
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Delegated tasks to staff members to maximize production under tight deadlines.
Provided exceptional service to guests by immediately addressing needs and requests.
Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Oversaw timeliness and quality of food delivery at high-volume events.
Interpreted instructions to schedule and set up events to client specifications.
Followed safety procedures and incorporated safety equipment to reduce injury and loss.
Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
Hired and trained new employees, demonstrating best methods for serving members and guests.
Directed and managed banquet functions for up to 600-person event.
Education
Expected in to to Bachelor Of Science | CommunicatiomFlorida State University, Tallahassee, FLGPA:
Elected Captain of Forensics Team (Speech & Debate)
Expected in 04/2017 to to | Real Estate SalesBob Hogue School of Real Estate , Pinellas Park, FL, GPA:
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