Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced hospitality professional with over 15 years of experience in various venues. Excellent reputation for resolving problems and improving customer satisfaction.

Professional with history of working across hospitality sectors, from upscale restaurants and private clubs to local watering holes.

  • Ability to Lift 30 Pounds
  • Profitable Suggestive Selling
  • Responsible Alcohol Service
  • Outstanding Customer Service
  • Professional Service Standards
  • Handling Difficult Customers
  • TIPS Certified
  • Anticipating Guest Needs
  • Private Events and Catering Management
  • Food Service Management
  • Energetic and Outgoing Personality
  • Excellent Guest Interaction
  • Sales Development
  • High-Volume Dining Management
  • Liquor Law Compliance
  • Customer Expectations Management
  • Pre Shift Preparation
  • Wine Pairings
  • Excellent Conversationalist
  • Outstanding Experience with PR Events
  • Social Media Engagement
  • Team Recruiting and Hiring
  • Staff Monitoring
  • Public Speaking & Presentations
  • Customer Relations
  • Client Meetings
  • Performance Evaluations
  • Communications Strategies
  • Staff Support
  • Mixology Techniques
  • Liquor, Beer and Wine Knowledge
  • Aloha POS
  • Forecast Preparation
  • Register Preparation
  • Place Settings Knowledge
  • Maximizing Profitability
Work History
Bartender, 12/2021 - Current
City Of Louisville, Ky Louisville, KY,
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Front of House Manager, 07/2017 - Current
Oakmont Management Group Palm Desert, CA,
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised staff of 11, through motivational coaching and effective training programs for service and sales techniques, including SERV SAFE certification training.
  • Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
  • Submitted payroll for 11-member team.
Banquet Manager, 06/2014 - 04/2015
City Of Louisville, Ky Louisville, KY,
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
  • Hired and trained new employees, demonstrating best methods for serving members and guests.
  • Directed and managed banquet functions for up to 600-person event.
Bachelor Of Science: Communicatiom, Expected in
Florida State University - Tallahassee, FL
  • Elected Captain of Forensics Team (Speech & Debate)
: Real Estate Sales, Expected in 04/2017
Bob Hogue School of Real Estate - Pinellas Park, FL,
  • Serv Safe Certification - 2021

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Florida State University
  • Bob Hogue School of Real Estate

Job Titles Held:

  • Bartender
  • Front of House Manager
  • Banquet Manager


  • Bachelor Of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: