Server, Cocktail Waitress
March 2015 to September 2015Onyx Lounge - Los Angeles, caAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Promptly served all food courses and alcoholic beverages to guests. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Completed opening and closing checklists according to set standards. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Routinely checked menus to verify they were current, clean and wrinkle-free. Guided guests through the dining rooms and provided needed assistance. Politely answered phones promptly and recorded and confirmed reservations. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service.