Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I always have my heart racing in a good way . that’s why I always try to apply for busy working environments.

•Reliable and hardworking

•familiar with working alone or team

•Experienced in supporting servers, delivering food and bussing tables. Good interpersonal and multitasking skills in fast-paced environments.

•Motivated, service-oriented personality

•Well-rounded with wide-range history in the service industry. Bringing passion for the industry and fun.

•Holder of positive attitude with unwavering commitment to customer service.

•Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support.

• With strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs.

• Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

•experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

  • Coaching
  • Retail
  • Sales
  • Outstanding customer service
  • Safe serving knowledge
  • Service-oriented mindset
  • Team building
  • Able to stand 12 hours
  • Cash and credit transactions
  • Employee training
  • Courteous
  • Cash register operation
  • Balancing the cash register
  • Maintaining a clean bar
  • Organizational ability
  • Outgoing personality
  • Multilingual in English and Spanish
  • Client-focused service
  • Service prioritization
  • Effective customer upselling
  • Conflict and dispute resolution
  • Maintaining security
  • Preparing packages
  • Weighing products
Bartender, 04/2019 - 06/2020
The One Group Eden Prairie, MN,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
Belk Winston Salem, NC,
  • Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
  • Enthusiastically worked with the entire sales staff to ensure every customer received the best service, cutting wait times at the register.
  • Used bilingual skills to assist other sales associates in closing their sales with [spanish]-speaking customers.
  • Upsold warranties and purchase add-ons, enabling the store to reach its sales revenue • Provided information to customers on upcoming promotions • Achieved sales by helping customers to celebrate the union of a couple by purchasing a lasting symbol of that union.
  • Cleaned the jewelry cases on a daily basis with glass cleaner and dusters to ensure that all displays were pristine.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Followed store opening and closing procedures as per company guidelines.
  • 2 • Performed general maintenance and lightly cleaned the showroom and displays regularly.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Described use and operation of merchandise to customers.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Offered direction and gave constructive feedback to motivate team members.
  • Marked clearance products with updated price tags.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Processed all sales transactions accurately and in a timely fashion.
  • Received and processed cash and credit payments for in-store purchases.
  • Consulted with customers on the latest styles and trends.
  • Stocked shelves and carried merchandise out on the floor for customers.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Budtender, 01/2018 - 04/2019
Livwell Garden City, CO,
  • Handled large volume of cash with high accuracy and security each day.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Weighed and prepared products in order to accurately package and label items for sale.
  • Supply restocking, display arrangements and general housekeeping.
CASHIER, BARTENDER, 01/2015 - 01/2018
Mr Taco City, STATE,
  • TACO REDLANDS Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded costumer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh hot food with a smile.
  • Communicated clearly and positively with co-workers and management.
  • Served orders to customers at windows, counters and tables.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Quickly and efficiently processed payments and made accurate change.
  • Maintained a neat, well- groomed appearance including impeccable personal hygiene.
  • Followed all established restaurant practices and procedures.
  • Worked well with teammates and openly invited coaching rom management team.
Education and Training
: , Expected in 2014
- ,
DIPLOMA: , Expected in 2013
- ,
Activities and Honors

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  • Budtender



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