Reliable and hardworking server/bartender familiar with working alone or with team to serve as many customers as needed throughout a shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment.
Skills
Outstanding customer service
Health codes compliance
Anticipating guest needs
Beer, wine and soju cocktails
Alcohol ordering
Safe serving knowledge
Suggestive selling
Maintaining glassware stock
Excellent judgment
Maintaining a clean bar
Courteous
Basic accounting
Marketing and sales experience
Employee training
Multilingual in Spanish
Outgoing personality
Cash and credit transactions
Service-oriented mindset
Food service
Balancing the cash register
Experience
10/2017 to 05/2019
BartenderThe One Group – Cincinnati, OH,
Made product recommendations to customers based on preference, food pairings and special promotions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Poured wine, beer and spirits for dining room patrons.
Worked with management to plan and implement special events to boost customer numbers and profits.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Upsold customers from shelf to premium brands to help boost sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Collected and organized daily till totals and tips.
Trained new bartenders on drink preparation and upselling techniques.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Neatly sliced and pitted fruit or garnishing drinks.
Monitored bar inventory and promptly restocked low items before depletion.
Arranged bottles and glasses behind bar to make attractive displays.
10/2017 to 05/2019
Key ManagerGopuff – Hapeville, GA,
Assisted customers with locating and securing desired products.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
Communicated company philosophies and policies, demonstrated work routines and documented performance.
Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
10/2016 to 10/2017
WaitressUncle Julio's – Orlando, FL,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Stocked server areas with supplies before, during and after shifts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Led team in carrying out day-to-day tasks with customer service program in mind.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted newly seated guests quickly and efficiently.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Sent orders to kitchen staff by entering order into a POS system.
Processed customers' payments and provided receipts.
Provided items requested by customers, including sauces and drink refills.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
Expected in 06/2012
: White Knoll High School - Lexington, SC GPA:
Expected in
: Classics University of South Carolina - Columbia - Columbia, SC GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
