Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable and hardworking server/bartender familiar with working alone or with team to serve as many customers as needed throughout a shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment.

  • Outstanding customer service
  • Health codes compliance
  • Anticipating guest needs
  • Beer, wine and soju cocktails
  • Alcohol ordering
  • Safe serving knowledge
  • Suggestive selling
  • Maintaining glassware stock
  • Excellent judgment
  • Maintaining a clean bar
  • Courteous
  • Basic accounting
  • Marketing and sales experience
  • Employee training
  • Multilingual in Spanish
  • Outgoing personality
  • Cash and credit transactions
  • Service-oriented mindset
  • Food service
  • Balancing the cash register
10/2017 to 05/2019
Bartender The One Group Cincinnati, OH,
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Poured wine, beer and spirits for dining room patrons.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Neatly sliced and pitted fruit or garnishing drinks.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Arranged bottles and glasses behind bar to make attractive displays.
10/2017 to 05/2019
Key Manager Gopuff Hapeville, GA,
  • Assisted customers with locating and securing desired products.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Opened and closed store in absence of senior managers, including counting cash and preparing drawers and deposits.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
10/2016 to 10/2017
Waitress Uncle Julio's Orlando, FL,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Stocked server areas with supplies before, during and after shifts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Sent orders to kitchen staff by entering order into a POS system.
  • Processed customers' payments and provided receipts.
  • Provided items requested by customers, including sauces and drink refills.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
Expected in 06/2012
White Knoll High School - Lexington, SC
Expected in
: Classics
University of South Carolina - Columbia - Columbia, SC

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School Attended

  • White Knoll High School
  • University of South Carolina - Columbia

Job Titles Held:

  • Bartender
  • Key Manager
  • Waitress


  • Some College (No Degree)

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