Hospitable bartender committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on drinks. Expertise in housekeeping and bar maintenance.
Reliable and hardworking bartender works autonomously or in teams to serve over 75 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Energetic individual with expertise in concocting cocktail drinks and alcoholic beverages. Offering 2 years of comprehensive experience in providing accurate, quality service in fast-paced establishment.
Skills
Proficient in mixology
Suggestive selling
Anticipating guest needs
Maintaining glassware stock
Outstanding customer service
Courteous
Food service
Basic accounting
Excellent judgment
Cash and credit transactions
Outgoing personality
Service-oriented mindset
Organizational ability
Cash register operation
Maintaining a clean bar
Elegant garnish station setup
Balancing the cash register
Able to stand 8 hours
Experience
09/2018 to 03/2020
BartenderTully's – Watertown, NY,
Poured wine, beer and cocktails for patrons.
Stocked bar with beer, wine, liquor and related supplies.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Created rapport with new and returning patrons to foster guest satisfaction.
Restocked beer and liquor regularly and after special events.
Upsold customers from shelf to premium brands to help boost sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collected appetizer, entree and wine orders from patrons.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Monitored patron alcohol consumption to encourage safety.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Processed above-average daily revenue and consistently met targets for special events and promotions.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Created signature beverages to increase revenue and patron loyalty.
Made alcohol and beverage orders for clients.
Promoted products to customers to enhance bill totals with high-profit items.
Received cash and card payments for balances owed.
11/2010 to 05/2017
Poker Dealer/SupervisorExeter Hospital – Derry, NH,
Observed gamblers' behavior for signs of cheating and notified security staff.
Monitored payment of hand-delivered jackpots to verify promptness.
Observed gamblers to identify marking, switching and counting cards.
Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Notified security department of identified or suspected illegal play activities and player behaviors.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Moderated floor disputes to protect business assets and resolve customer service issues.
Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
Evaluated workers' performance to write performance reviews.
Established and enforced banks and table limits for each game type.
Converted currency into requested combinations of bills and coins for patrons.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Organized and directed poker tournaments.
Coordinated and directed poker tournaments.
Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Strengthened control and monitoring systems to keep games in full compliance with casino and gaming regulations.
09/2016 to 10/2016
Taught Poker Classes Inn Of The Mountain Gods Resort And Casino – City, STATE,
Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
Dealt cards, inspected [Type] equipment, and monitored players to ensure fair and appropriate play.
Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets, and correct rotation of gameplay.
Reconciled [Type] betting currency at shift end and during gameplay to maintain accurate accounting, receipt, and distribution of house and players' winnings, spending and exchanges.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Performed functional game duties quickly by efficiently handling money and chips.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
10/2007 to 11/2008
CashierChevron – City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed [Number] transactions per day with exceptional accuracy.
Increased sales by suggesting specific complementary items to customers.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
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