Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Experienced Bartender with 5 years of experience in field. Improve team performance and grow bar sales through exceptional customer service and leadership skills. Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. Serve Safe-certified and experienced in monitoring guests for signs of extreme intoxication. Goal-oriented Bar Manager driven to maximize revenue and productivity. Clear communicator with adaptable and innovative approach.
Skills
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Experience
03/2021 to 09/2021
Bartender Benchmark Hospitality – Orlando, FL,
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Maintained list of ride services for inebriated customers.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Prepared new garnishes, juices and other perishables daily.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
- Created unique cocktails for special events.
06/2019 to 02/2021
Assistant Manager Holiday Station Stores - Workday – Brooklyn Park, MN,
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Oversaw team development according to industry service standards to further customer loyalty.
- Enhanced sales by implementing merchandising and promotional improvements.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
10/2017 to 06/2019
Server/Bartender Sage Hospitality Resources, Llp – Portland, OR,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Handled special customer requests such as separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Restocked tables, wait staff areas and order staging areas.
- Discussed dining menu information to aid in decision process for senior residents.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
10/2016 to 08/2017
Bartender Bowlero Corp – Cranston, RI,
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Implemented special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Ordered inventory to meet expected demand with adequate stock.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Took drink orders from tables and bar area and relayed to bartenders.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Restocked beer and liquor regularly and after special events.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Received cash and card payments for balances owed.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Monitored patron alcohol consumption to encourage safety.
- Kept supplies stored in proper locations according to health code standards.
- Collected appetizer, entree and wine orders from patrons.
- Advertised, marketed and recommended drink options to guests.
- Used POS system to input orders, create checks and issue receipts.
- Prepared specialty drinks to support servers.
- Made alcohol and beverage orders for clients.
- Offered preferred tables and other special accommodations to VIP customers.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
Education and Training
Expected in 06/2008
GED:
ShorefyreHcap Youth Services - Honolulu,
ShorefyreHcap Youth Services - Honolulu,
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- ShorefyreHcap Youth Services
Job Titles Held:
- Bartender
- Assistant Manager
- Server/Bartender
- Bartender
Degrees
- GED
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