LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Meticulous General Manager with background spanning all aspects of food service industry, including waiting tables, kitchen prep and serving drinks. Offering top-notch mixology and new drink creation skills.

Customer-oriented restaurant professional well-versed in liquor, beer and specialty drinks. Diligent about restocking supplies and keeping customer areas clean. Strong team leader and trainer of bar staff.

Forward-thinking employee with 38 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities.

Oversee and enhance Restaurant operations by motivating employees, enforcing policies and maximizing resource utilization. Highly knowledgeable about F&B best practices and market conditions. Natural leader with good problem-solving and planning abilities.

Skills
  • Restaurant operations management
  • Customer service best practices
  • Organization and prioritization
  • Proven sales record
  • Hiring and training
  • Full service restaurant background
  • Adaptable
  • Stable work history
  • Menu development
  • Customer-oriented
  • Supervisory skills
  • Staff development talent
Experience
09/2017 to 06/2019 Bartender Legends | Alpharetta, GA,

Responsible for a high dollar till daily

Served Patrons,and cocktail servers in a timely fashion in a very High Volume Establishment

Responsible for cocktail servers during shift, and checking their cashouts as they turned them into us at end of their shift

Responsible for being aware of Casino floor in your view, calling for customer cut offs as needed, and watching for suspicious behavior

03/2010 to 07/2017 General Manager Lithia Motors | San Angelo, TX,

Responsible for the daily operations and staff of 47 at a high volume restaurant/bar in a tourist town

  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Managed scheduling for 47 employees to ensure optimal productivity.
01/2005 to 03/2015 Bartender, Keyholder Mission Ridge Ski Resort | City, STATE,
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Made product recomJessications to customers based on preference, food pairings and special promotions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
03/2005 to 03/2010 Server, Keyholder Highlander Golf Course | City, STATE,
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Reinvented classic cocktails [Type] and [Type] to complement new menu options.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Made product recomJessications to customers based on preference, food pairings and special promotions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
Education and Training
Expected in 06/1985 High School Diploma | Everett High School, Everett, WA GPA:

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Resume Overview

School Attended

  • Everett High School

Job Titles Held:

  • Bartender
  • General Manager
  • Bartender, Keyholder
  • Server, Keyholder

Degrees

  • High School Diploma

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