Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Dynamic restaurant professional with 35 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Self-motivated and dependable Recepetionist with career history achieving high performance with minimal supervision. Proficient in assisting patients with Scheduling and general inquiries , tests etc .. Offering 35 years of experience working in with people.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Stocked bar with beer, wine, liquor and related supplies.
Engaged in small talk with patrons to build rapport and earn repeat business.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Server, 09/2015 - 03/2018 Taher, Inc. – Winterset, IA,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Upsold customers and optimized table-turns, outperforming wait staff average sales up to [Number]%.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Managed closing duties, including restocking items and reconciling cash drawer.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Partnered with team members to efficiently serve food and beverages.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Promoted desserts, appetizers and specialty drinks.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Calculated charges, issued table checks and collected payments from customers.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted newly seated guests quickly and efficiently.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Prepared and served cold, hot beverages to guests.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Sent orders to kitchen staff by putting orders in computor.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Processed customers' payments and provided receipts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Reviewed identification for patrons before serving alcoholic drinks.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Certified Server Trainer, 06/1995 - 06/2014 Standardaero – Phoenix, AZ,
Trained new employees on service standards and menu items to improve onboarding processes.
Informed guests on recipes with attention to particular allergens.
Multitasked effectively to deliver menu items to guests in timely manner.
Delivered positive guest experiences to aprox 6 tables through exceptional service.
Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
Developed training program to improve menu knowledge of new hires.
Promoted specials and seasonal items with detailed descriptions of dishes.
Resolved guest issues related to food quality, service times and incorrect orders.
Partnered with other servers to manage service to large parties such as receptions and banquets.
Built extensive knowledge of menu items and wine pairings to drive sales.
Bussed tables and removed unnecessary items to facilitate positive experiences.
Controlled portion sizes and garnishing for optimal cost controls.
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Calculated charges, issued table checks and collected payments from customers.
Watched new staff for concerns such as drug use and card skimming.
Partnered with team members to efficiently serve food and beverages.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Worked directly with servers for more than 6 shifts during the training process.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Receptionist, 03/1999 - 10/2002 Dr Bryant , Chiropractor – City, STATE,
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns
Responded to customer concerns and issues by [Action].
Took accurate messages for staff and management to facilitate open and speedy communication.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Sorted incoming mail and directed to correct personnel each day.
Coordinated and communicated with numerous clients daily to gather pertinent information.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Education and Training
High School Diploma: , Expected in 06/1984 - Clifton High School - Clifton, NJ GPA:
: Business Administration, Expected in 1989 - Clifton School of Business - Clifton, NJ, GPA:
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