Experienced Internet Sales Associate and Office Manager with over 2.5 years of experience in Auto Sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Upselling strategies
Aftermarket products
Consultative techniques
Team collaboration
Professional demeanor
Outgoing nature
Competitive
Negotiations strength
Persuasive communication style
Networking
Financing Options
Relationship building
Keyword optimization
Operational improvement
Problem resolution
Customer service
Communications
Work History
09/2019 to 03/2020
BartenderSun Communities – Glenbeulah, WI,
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Set up bar for operation, obtained cash bank and stocked service bar.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
12/2018 to 07/2019
Car SalesmanSbm Management – Summerville, SC,
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Located desired vehicles at auctions and other dealerships.
Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Answered telephone and email inquiries from potential customers.
Responded to customer enquiries via telephone and email.
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Negotiated purchase prices and explained sales, warranty and optional products.
Demonstrated vehicle features and conducted test drives.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Prepared purchased vehicles and completed final delivery checks.
Helped build sales team for new location by training and mentoring all members.
Outlined sales, warranty and service procedures.
Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Offered comprehensive knowledge of vehicle operations and brand features.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Resolved customer concerns regarding loan financing and warranties.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Negotiated vehicle prices and secure financing for customers.
Demonstrated vehicles and features, and conduct test drives.
Completed registration paperwork and sales documentation.
Maintained compliance with all service, quality, and regulatory standards.
Met customers on lot and in showroom to discuss available vehicles and options.
09/2016 to 12/2018
Office ManagerAll Approved Autoworks – City, STATE,
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Handled all incoming business and client requests for information.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Compared vendor prices and negotiated for optimal savings.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Designed marketing brochures and wrote website copy.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Solved problems timely and effectively, ensuring customer satisfaction.
Maintained computer and physical filing systems.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Leveraged advanced skills and training to support operational needs of multiple departments.
Increased team productivity by reorganizing office supplies and protocols.
Recruited and hired qualified candidates for vacant and new positions.
Received, screened and routed incoming calls.
Handled client correspondence and tracked records to foster office efficiency.
08/2016 to 12/2018
Car Sales ManagerAll Approved Autoworks – City, STATE,
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Led targeted training programs to educate staff on product benefits and service capabilities.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Education
Expected in 05/2008
High School Diploma: Saint Lucie West Centennial High School - Port St.Lucie, GPA:
Expected in 11/2010
: Military Police United States Air Force - San Antonio, TX, GPA:
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