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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Meticulous bartender and waitress with background spanning all aspects of food service industry. Skilled at waiting tables, kitchen prep and serving drinks. Offers top-notch mixology and new drink creation skills. Motivated, service-oriented Bartender with over 21 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. TAPS/ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication. Customer-oriented bartender and waitress well-versed in overseeing movement of liquor, beer and specialty drinks. Diligent in intricate supply restocking tasks and customer area cleanliness. Strong team leader and bar staff trainer lends hands-on organization and understanding to approach. Experienced Bartender with 21 years of experience in field and 25 years of experience waitressing. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Reliable and hardworking bartender familiar with working alone or with team to serve more than 50+ customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment. Friendly bartender with expertise in concocting cocktail drinks and alcoholic beverages. Familiarity with numerous drinking-making techniques. Maintains composure when under pressure. Offering 25 years of experience in providing patrons with superior service. Accomplished bartender with experience in beverage service and wide knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Excels in fast-paced foodservice environments. Talented individual offering 25 years of experience in giving prompt, efficient and quality service. Proficient in operating credit card machines, balancing cash registers and promoting upcoming bar events and programs. Competent in preparing classic cocktail recipes. Well-rounded Bartender with wide-range history in the service industry. Bringing passion for the industry and fun. Holder of positive attitude with unwavering commitment to customer service. Qualified Bartender with 21 years of experience. Passionate about customer service and travel with background in administrative assistant industries. Dedicated to reliability, dynamic bartending and cleanliness. Hands-on bartender and waitress successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation. Seasoned Bartender with 21 years of service at a high-end sports bar. Provides full food and cocktail service for large groups and sporting events. Ready to support operations during high-demand events. Personable Bartender with 6 years of creative menu planning and drink creation. Drive patron satisfaction through strong memory for order taking and excellent communication skills.

Skills
  • Anticipating guest needs
  • Health codes compliance
  • Safe serving knowledge
  • Outstanding customer service
  • Suggestive selling
  • Alcohol ordering
  • Beer, wine and soju cocktails
  • Proficient in mixology
  • Extensive spirits knowledge
  • Cash register operation
  • Outgoing personality
  • Marketing and sales experience
  • Courteous
  • Able to stand 12+ hours
  • Organizational ability
  • Service-oriented mindset
  • Cash and credit transactions
  • Elegant garnish station setup
  • Food service
  • Team building
  • Basic accounting
  • Licensed TAPS & SafeServe
  • Excellent judgment
  • Employee training
  • Maintaining a clean bar
  • Extensive beer knowledge
  • Balancing the cash register
Experience
Bartender, 02/2019 - 11/2019
Affinity Gaming Las Vegas, NV,
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Helped drive average ticket increases of 15% by upselling customers from shelf to premium brands.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Trained 2 new bartenders in half a year to increase knowledge of drink preparation and upselling techniques.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Prepared and served over 50-100 drinks per shift in high-volume bar and restaurant environment.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Managed up to 40 customers per shift while simultaneously assisting 8 restaurant servers.
  • Prepared over 50 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 50-100 patrons per shift.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Stocked bar with beer, wine, liquor and related supplies.
Waitress, 11/2014 - 11/2015
Hyatt Hotels Corp. Wailea, HI,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Increased sales of high margin menu items through effective upselling.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Bartender, 05/2011 - 02/2012
Affinity Gaming Osceola, IA,
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Helped drive average ticket increases of 20% by upselling customers from shelf to premium brands.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Trained 6 new bartenders in 1 year to increase knowledge of drink preparation and upselling techniques.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Prepared and served over 100 drinks per shift in high-volume high energy environment.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Lowered liquor costs 15-20% by leading training on precision pouring and waste reduction to team of 3 bartenders.
  • Managed up to 60+ customers per shift while simultaneously assisting 10+ restaurant servers.
  • Prepared over 100+ mixed drinks and poured wine, beer and nonalcoholic beverages for average of 60 patrons per shift.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Stocked bar with beer, wine, liquor and related supplies.
Realty Assistant, 09/2007 - 02/2011
Department Of Defense Newport News, VA,
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Guided administrative and professional staff through computer and software problems.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Assisted all bosses and their secretaries/allotment specialists with allocating small expenses to prepare and assess budgetary needs.
  • Restocked office and break room supplies to maximize team productivity.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Coordinated paperwork to facilitate smooth and efficient communication.
  • Supported work of all bosses and their secretaries/allotment specialists by coordinating resources, documents and staff to meet challenging deadlines.
  • Provided services to enhance realty and allotment productivity and efficiency, including managing various support-related tasks.
  • Handled data entry tasks using Microsoft Word and Excel software.
  • Interacted with supervisor and various experts to address escalated issues.
  • Evaluated prospective sales and conducted research on market trends and competitors.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Organized personal tasks to free up my bosses and their secretaries/allotment specialists to handle professional matters.
  • Drafted professional business documents, such as meeting minutes for various managers and executives.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Assisted operations for organization, providing direct support to employees and customers.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Purchased, distributed and arranged supplies to meet routine operational needs.
  • Managed phone calls from clients during anyone in the office's absences and delivered informative answers to questions.
Education and Training
: Psychology/Sociology, Expected in
-
Arizona State University - Tempe, AZ
GPA:
: Criminal Justice , Expected in
-
University of Alaska Fairbanks - Fairbanks, AK
GPA:
Additional Information

I currently have my TAPS card and food certification.

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School Attended

  • Arizona State University
  • University of Alaska Fairbanks

Job Titles Held:

  • Bartender
  • Waitress
  • Bartender
  • Realty Assistant

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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