Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile customer service member with over 10 years of friendly and professional experience with the public and 7 years of hospitality experience. Experienced with interacting with guests and customers one-on-one on a daily basis. Successful at meeting customer needs and relieving any issues a guest might have. Provides prompt and friendly service to maintain customer satisfaction.

  • Beverage preparation
  • Product Displays
  • Point of Sale Knowledge
  • Ordering Procedures
  • Menu Memorization
  • Food Preparation and Safety
  • Exceptional Customer Service
  • Conflict Resolution
  • Cleaning
  • Table Setting Knowledge
  • Food Running
  • Cash Handling
  • Opening and closing duties
  • Employee training
  • Hospitality service expertise
  • Friendly and outgoing
  • Credit card processing
  • Money handling abilities
  • Professional telephone demeanor
  • Good listening skills
Work History
10/2018 to 03/2020 Barista Space Needle | Seattle, WA,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Complied with standards for merchandising, stocking and storing product.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Elevated customer loyalty by responding to verbal and nonverbal cues to resolve customer issues.
  • Prevented sickness and maintained store professionalism by cleaning and sanitizing work areas several times a day.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Sanitized Steaming Tins and Brewing Equipment and wiped down counters and tables to prevent spread of germs.
  • Educated coworkers and customers about new products.
  • Memorized recipes for a dozen or more specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
06/2013 to 10/2018 Banquet Houseman Hei Hotels & Resorts | Houston, TX,
  • Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
  • Gathered and removed used linens from tables to prepare for cleaning.
  • Set up several events and meeting rooms per day by emptying garbage receptacles, straightening chairs and restocking materials such as pens and note pads.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and answered any questions.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Assisted wait staff with timely food delivery and guest requests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
12/2011 to 06/2013 Customer Service Associate Macom | Hillsboro, OR,
  • Requested official identification for Kohl's Charge purchases and verified details, consistently meeting strict legal standards.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Assembled completed orders and processed accurate payments to minimize accounting errors.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
07/2008 to 12/2011 Sales Floor Associate Dollar Tree | Muskegon, MI,
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Expected in No Degree | Illinois Central College, East Peoria, IL GPA:
Expected in 05/2005 High School Diploma | East Peoria Community High School, East Peoria, IL GPA:

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Resume Overview

School Attended

  • Illinois Central College
  • East Peoria Community High School

Job Titles Held:

  • Barista
  • Banquet Houseman
  • Customer Service Associate
  • Sales Floor Associate


  • No Degree
  • High School Diploma

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