, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Versatile customer service member with over 10 years of friendly and professional experience with the public and 7 years of hospitality experience. Experienced with interacting with guests and customers one-on-one on a daily basis. Successful at meeting customer needs and relieving any issues a guest might have. Provides prompt and friendly service to maintain customer satisfaction.
Skills
Beverage preparation
Product Displays
Point of Sale Knowledge
Ordering Procedures
Menu Memorization
Food Preparation and Safety
Exceptional Customer Service
Conflict Resolution
Cleaning
Table Setting Knowledge
Food Running
Cash Handling
Opening and closing duties
Employee training
Hospitality service expertise
Friendly and outgoing
Credit card processing
Money handling abilities
Professional telephone demeanor
Good listening skills
Work History
10/2018 to 03/2020BaristaSpace Needle | Seattle, WA,
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Complied with standards for merchandising, stocking and storing product.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Engendered customer loyalty by remembering personal preferences and allergy information.
Elevated customer loyalty by responding to verbal and nonverbal cues to resolve customer issues.
Prevented sickness and maintained store professionalism by cleaning and sanitizing work areas several times a day.
Maintained regular and consistent attendance and punctuality.
Cleaned counters, machines, utensils and seating areas daily.
Sanitized Steaming Tins and Brewing Equipment and wiped down counters and tables to prevent spread of germs.
Educated coworkers and customers about new products.
Memorized recipes for a dozen or more specialty coffee beverages and seasonal offerings.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
06/2013 to 10/2018Banquet HousemanHei Hotels & Resorts | Houston, TX,
Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
Gathered and removed used linens from tables to prepare for cleaning.
Set up several events and meeting rooms per day by emptying garbage receptacles, straightening chairs and restocking materials such as pens and note pads.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Provided attentive service and proactively assessed guest needs.
Greeted customers and answered any questions.
Monitored dining room inventory and replenished as necessary.
Assisted customers with carry-out service.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Assisted wait staff with timely food delivery and guest requests.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
12/2011 to 06/2013Customer Service AssociateMacom | Hillsboro, OR,
Requested official identification for Kohl's Charge purchases and verified details, consistently meeting strict legal standards.
Distributed information to in-store guests and answered questions to serve needs and drive sales.
Assembled completed orders and processed accurate payments to minimize accounting errors.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Educated customers on promotions to enhance sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
07/2008 to 12/2011Sales Floor AssociateDollar Tree | Muskegon, MI,
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Built customer loyalty and retention by delivering excellent shopping experiences.
Greeted customers, helped locate merchandise and suggested suitable options.
Approached browsing customers to initiate conversations to determine buying preferences.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Expected in No Degree | Illinois Central College, East Peoria, ILGPA:
Expected in 05/2005High School Diploma | East Peoria Community High School, East Peoria, ILGPA:
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