Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Skills
Beverage preparation
Point of sale operation
Point of Sale Knowledge
Menu Memorization
Exceptional Customer Service
Cleaning
New hire training
Opening and closing duties
Friendly and outgoing
Professional demeanor
Education
Northshore Technical Community College Hammond, LA, Expected in – –GED: - GPA:
Work History
Grand Beach Hotel - Barista Miami Beach, FL, 10/2021 - 06/2022
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Updated specials board display to boost sales.
Maintained regular and consistent attendance and punctuality.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Engendered customer loyalty by remembering personal preferences and allergy information.
Operated espresso machines and commercial coffee brewers to create beverages.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Promoted additional items with beverages, increasing store sales.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Complied with standards for merchandising, stocking and storing product.
Cleaned counters, machines, utensils and seating areas daily.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Explained beverage preparation and offered samples to help customers choose ideal items.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cleaned counters, machines, utensils and seating areas daily.
Complied with standards for merchandising, stocking and storing product.
Promoted additional items with beverages, increasing store sales.
Controlled line and crowd with quick, efficient service.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Gate Gourmet - CSR San Antonio, TX, 02/2020 - 08/2021
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered product and service questions, suggesting other offerings to attract potential customers.
Collected and analyzed customer information to prepare product or service reports.
Updated account information to maintain customer records.
Recommended products to customers, thoroughly explaining details.
Processed customer adjustments to maintain financial accounts.
Recorded account information to open new customer accounts.
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed and updated databases to handle customer data.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Reached out to customers after completed sales to suggest additional service or product purchases.
Followed up with customers about resolved issues to maintain high standards of customer service.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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