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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.


Skills
  • Beverage preparation
  • Point of sale operation
  • Point of Sale Knowledge
  • Menu Memorization
  • Exceptional Customer Service
  • Cleaning
  • New hire training
  • Opening and closing duties
  • Friendly and outgoing
  • Professional demeanor
Education
Northshore Technical Community College Hammond, LA, Expected in GED : - GPA :
Work History
Grand Beach Hotel - Barista
Miami Beach, FL, 10/2021 - 06/2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Updated specials board display to boost sales.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Promoted additional items with beverages, increasing store sales.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
Grand Beach Hotel - Barista
Miami, FL, 11/2021 - 04/2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prioritized drink requests while managing interruptions.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
Grand Beach Hotel - Barista
Bay Harbor Islands, FL, 06/2021 - 11/2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Updated specials board display to boost sales.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Complied with standards for merchandising, stocking and storing product.
  • Promoted additional items with beverages, increasing store sales.
  • Controlled line and crowd with quick, efficient service.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Gate Gourmet - CSR
San Antonio, TX, 02/2020 - 08/2021
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer adjustments to maintain financial accounts.
  • Recorded account information to open new customer accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed and updated databases to handle customer data.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

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Resume Overview

School Attended

  • Northshore Technical Community College

Job Titles Held:

  • Barista
  • Barista
  • Barista
  • CSR

Degrees

  • GED

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