(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Some of my most proud qualities would have to be how flexible I am when it comes to switching position at work. I am always able to mold my personality depending on who I am talking to, for example when I am speaking to a customer I change how I speak and act to make them more comfortable. Another quality I am proud of is how quick and efficient I am able to finish all my tasks all while assisting my co workers or customers with any help they might need. I've been told that I am a quick learner when it comes to a new position and am always eager to learn new things to move ahead.

  • Retail merchandising expertise
  • Customer assistance
  • POS system operation
  • Teamwork
  • Fluent in spanish and english
  • Organization
  • Customer service
  • Project organization
  • Communications
  • Problem resolution
  • Data Analysis
  • Training and development
Education and Training
Natomas High School Sacramento, CA Expected in 05/2018 High School Diploma : - GPA :
Sacramento City College Sacramento, CA Expected in : Sociology - GPA :
Giant Eagle, Inc. - Barista
Indianapolis, IN, 05/2020 - Current
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product..
  • Developed over 20 new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Greeted guests with pleasant smile and superior customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Listened to customer desires and needs to recommend optimal products.
  • Greeted over 30 customers daily, answered questions and recommended drinks and pastries.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
Extra Space Storage - Retail Sales Associate
Mundelein, IL, 08/2018 - 04/2020
  • Help customers load purchased equipment when necessary.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Generated brand awareness and positive product impressions to increase sales.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Stocked, replenished and organized inventory, completing tasks faster than average associates.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
Penn State University - Fast Food Worker
University Park, PA, 06/2017 - 07/2017
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Reviewed contents on food trays to check receiving complete order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

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School Attended

  • Natomas High School
  • Sacramento City College

Job Titles Held:

  • Barista
  • Retail Sales Associate
  • Fast Food Worker


  • High School Diploma

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