Some of my most proud qualities would have to be how flexible I am when it comes to switching position at work. I am always able to mold my personality depending on who I am talking to, for example when I am speaking to a customer I change how I speak and act to make them more comfortable. Another quality I am proud of is how quick and efficient I am able to finish all my tasks all while assisting my co workers or customers with any help they might need. I've been told that I am a quick learner when it comes to a new position and am always eager to learn new things to move ahead.
Skills
Retail merchandising expertise
Customer assistance
POS system operation
Teamwork
Fluent in spanish and english
Organization
Customer service
Project organization
Communications
Problem resolution
Data Analysis
Training and development
Education and Training
Natomas High SchoolSacramento, CAExpected in 05/2018 ā āHigh School Diploma: - GPA:
Sacramento City CollegeSacramento, CAExpected in ā ā:Sociology - GPA:
Experience
Giant Eagle, Inc. - Barista Indianapolis, IN, 05/2020 - Current
Educated customers on beverage menu items and provided samples of daily brews.
Cleaned and sanitized work areas, utensils and equipment.
Maintained clean and organized workspace, enabling coworkers to locate resources and product..
Developed over 20 new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
Greeted guests with pleasant smile and superior customer service.
Described menu items to customers and suggested products based on stated preferences.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Listened to customer desires and needs to recommend optimal products.
Greeted over 30 customers daily, answered questions and recommended drinks and pastries.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Prepared more than 50 drinks per shift with high accuracy and consistently strong customer satisfaction.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Memorized official and off-menu preparations to serve all customer beverage desires.
Extra Space Storage - Retail Sales Associate Mundelein, IL, 08/2018 - 04/2020
Help customers load purchased equipment when necessary.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Generated brand awareness and positive product impressions to increase sales.
Initiated friendly conversation with each customer to determine level of assistance required.
Stocked, replenished and organized inventory, completing tasks faster than average associates.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Built customer loyalty by engaging with and identifying product needs of customers.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Completed all assigned training to stay updated on important policies and procedures.
Assisted in ringing up sales at registers and bagging merchandise.
Answered questions about current promotions and resolved issues according to store policies.
Penn State University - Fast Food Worker University Park, PA, 06/2017 - 07/2017
Completed side work tasks, including restocking condiments and cleaning refrigerators.
Suggested additional menu items, beverages and desserts to increase sales.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Reviewed contents on food trays to check receiving complete order.
Completed opening, closing and shift change tasks to promote store efficiency.
Correctly received orders, processed payments and responded appropriately to guest concerns.
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