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Barista Resume Example

Resume Score: 80%

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BARISTA
Summary

Personable and dedicated Customer Service Representative with extensive experience in healthcare, fashion and food industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Communication Writing Documentation Sales
  • Cashier
  • Customer Service
  • Sales
  • Coffee expertise
  • Tea expertise
  • Product displays
  • Safe food handling practices
  • Up-selling
  • Espresso machine operation
  • Handling credit transactions
  • Cash register operation
  • Engaging personality
  • Time management
  • Multitasking
  • Conflict mediation
  • Strong leadership capability
  • Administrative support
  • Team building
  • MS Office
  • Planning and coordination
  • Problem resolution
  • Customer service
  • Communications
Experience
Expedient Credit Repair | Chesapeake, VACredit Analyst08/2020 - Current
  • Requested financial documents from customers.
  • Presented key information to upper management and the executive team for loan recommendations.
  • Conducted credit reviews on corporations to assess financial conditions.
  • Assessed customer credit files regularly to review receivables.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Monitored and maintained compliance with internal controls and government regulations.
  • Answered calls daily to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
Starbucks | Suffolk, VABarista01/2019 - 03/2020
  • Organized service and seating areas.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Ordered, received and stocked supplies and retail products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Received and accurately processed customer payments.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Properly cleaned all equipment and sanitized counters to avoid illness.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Developed knowledge of coffee and teas, including growing practices and flavor profiles.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Weighed, ground and packed coffee per customer orders.
  • Brewed batches of coffee, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Listened to customer desires and needs to recommend optimal products.
  • Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
  • Greeted guests with pleasant smile and superior customer service.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Described menu items to customers and suggested products based on stated preferences.
Charming Charlie | Nofolk, VASales Associate/Stylist Specialist02/2018 - 10/2018
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
AMG Foundation | Norfolk, VAVolunteer Coordinator06/2017 - 08/2017
  • Followed up with staff and managers to assess volunteer needs and opportunities.
  • Wrote, implemented and enforced volunteer program policies, procedures, and standards.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Dispersed incoming mail to correct recipients throughout office.
Lake Prince Woods | Suffolk, VAVolunteer Caretaker05/2011 - 08/2014
  • Led physical therapy activities such as bingo and exercise to help patients regain range of motion, build muscle and heal injuries.
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Reported concerns to supervisory Director to maintain optimal care for all client needs.
  • Assisted elderly patients with household needs, closely monitoring conditions and safety.
  • Coordinated and planned special projects at clients' homes.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Education and Training
Norfolk State University | NORFOLK, VIRGINIABachelor's Degree in Journalism/ Mass Communications12/2019
  • Major in JOURNALISM
  • 3.2 GPA
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Resume Overview

Companies Worked For:

  • Expedient Credit Repair
  • Starbucks
  • Charming Charlie
  • AMG Foundation
  • Lake Prince Woods

School Attended

  • Norfolk State University

Job Titles Held:

  • Credit Analyst
  • Barista
  • Sales Associate/Stylist Specialist
  • Volunteer Coordinator
  • Volunteer Caretaker

Degrees

  • Bachelor's Degree in Journalism/ Mass Communications

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