Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Personable and dedicated Customer Service Representative with extensive experience in healthcare, fashion and food industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Communication Writing Documentation Sales
Cashier
Customer Service
Sales
Coffee expertise
Tea expertise
Product displays
Safe food handling practices
Up-selling
Espresso machine operation
Handling credit transactions
Cash register operation
Engaging personality
Time management
Multitasking
Conflict mediation
Strong leadership capability
Administrative support
Team building
MS Office
Planning and coordination
Problem resolution
Customer service
Communications
Experience
Credit Analyst, 08/2020 - Current Guaranty Bancshares, Inc. – Addison, TX,
Requested financial documents from customers.
Presented key information to upper management and the executive team for loan recommendations.
Conducted credit reviews on corporations to assess financial conditions.
Assessed customer credit files regularly to review receivables.
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Monitored and maintained compliance with internal controls and government regulations.
Answered calls daily to answer customer questions.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Barista, 01/2019 - 03/2020 Kimpton Hotels – Alexandria, VA,
Organized service and seating areas.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Ordered, received and stocked supplies and retail products.
Memorized official and off-menu preparations to serve all customer beverage desires.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Cleaned and sanitized work areas, utensils and equipment.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Received and accurately processed customer payments.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Properly cleaned all equipment and sanitized counters to avoid illness.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Developed knowledge of coffee and teas, including growing practices and flavor profiles.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Weighed, ground and packed coffee per customer orders.
Brewed batches of coffee, keeping watchful eye on levels to avoid empty machines during peak shop hours.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Listened to customer desires and needs to recommend optimal products.
Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
Greeted guests with pleasant smile and superior customer service.
Gave details on coffee blends and preparation descriptions to customers.
Described menu items to customers and suggested products based on stated preferences.
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