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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about food/drink preparations and skilled at keeping areas productively clean and well-stocked. Dedicated to maximizing customer satisfaction, brand loyalty and successful team centric interaction by delivering knowledgeable and fast paced service.

Skills
  • Espresso machine operation
  • Product displays
  • Coffee expertise
  • Handling credit transactions
  • Up-selling
  • Safe food handling practices
  • Engaging personality
  • Speedy and efficient
  • Customer Service
  • Active listener
  • Teamwork and collaboration
  • Multitasking
  • Food preparation
  • Cooperative team player
  • Strong leadership capability
  • Calm under pressure
  • Conflict mediation
  • POS system operation
Education and Training
Big Bear High School Sugarloaf, CA Expected in 06/2009 High School Diploma : - GPA :
  • 3.0-3.6 GPA
  • State Championship Cross Country program, Track/field, Choir Member
Sacramento City College Sacramento, CA Expected in : G.E. Req.; Theology; Medicine; Fire Sciences; Computer Tech - GPA :
  • Cross Country, Highly Recognized Choral Program Member
Experience
Lifestyle Communities, Ltd. - Barista
Austin, TX, 04/2016 - 07/2017
  • Listened to customer desires and needs to recommend optimal products.
  • Addressed and resolved customer concerns by listening and empathizing to maintain brand loyalty.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained calm demeanor during high-volume periods and special events.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Developed knowledge of inter/extracontinental teas, including growing practices and flavor profiles.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Greeted over 200 customers daily, answered questions and recommended drinks and pastries.
Lifestyle Communities, Ltd. - Barista
Pflugerville, TX, 04/2016 - 07/2017
  • Listened to customer desires and needs to recommend optimal products.
  • Addressed and resolved customer concerns by listening and empathising to maintain brand loyalty.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Resolved customer disputes with tact and professionalism.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Ordered, received and stocked supplies and retail products.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
Lifestyle Communities, Ltd. - Barista
Columbus, OH, 08/2014 - 05/2015
  • Addressed and resolved customer concerns by listening and sympathising to maintain brand loyalty.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Properly cleaned all equipment, including coffee/espresso and Hobart machines and routinely sanitized counters to avoid illness.
  • Increased sales by at least 1% by arranging merchandise in innovative and eye-catching displays.
  • Maintained calm demeanor during high-volume periods and special events.
  • Weighed, ground and packed coffee per customer orders.
  • Managed morning rush of over 150 customers daily with efficient, levelheaded customer service.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Brewed approximately 3 batches of coffee per 10 min. cycles, keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Passed at least 2 inspections by following health, safety and sanitation guidelines.
  • Received and accurately processed customer payments.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Ordered, received and stocked supplies and retail products.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.

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Resume Overview

School Attended

  • Big Bear High School
  • Sacramento City College

Job Titles Held:

  • Barista
  • Barista
  • Barista

Degrees

  • High School Diploma
  • Some College (No Degree)

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