Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Knowledgeable and dedicated guest service professional with over 10 years of experience in the hospitality and restaurant industry. A hardworking, goal orientated team player with a positive and outgoing attitude who will go above all expectations in order to deliver the personal touch, creating an unforgettable visit and dining experience for guests.
  • Skills
    • Utilizes interpersonal communication skills
    • Efficient in time management
    • Able to work under pressure
    • Always willing to be adapt
    • Dependable
    • Proficient in multi-tasking and prioritizing
    • Problem solver and always ready to engage in conflict resolution.
    • Able to patient and attentive to the needs of the guests
    • Engages in professional etiquette on the phone
    • Able to handle money and fulfill payment processing
    • Experienced in data entry and 10-key
    • 10-key calculator, Scheduling
    • 10-key, Servers
    • Accounts receivable, Tables
    • AS/400, Phone
    • Balance, Time management
    • Billing
    • Budget
    • Cash registers
    • Interpersonal communication
    • Conflict resolution
    • Cooking
    • Credit
    • Make change
    • Customer relations
    • Data entry
    • Delivery
    • Dependable
    • Documentation
    • Financial
    • Financial statements
    • Processing of invoices
    • Money
    • Monitors
    • Multi-tasking
    • Payment processing
    • POS
    • Presenting
    • Problem solver
    • Problem-solving skills
    Work History
    11/2019 to 06/2020 Barista Rh | West Palm Beach, FL,
    • Welcomed customers by determining their coffee interests and needs.
    • Educated customers by presenting and explaining the coffee drink menu as well as answering their questions.
    • Maintained a good customer relation and prompt delivery of all beverages and food items.
    • Responsible for taking orders and making coffee, tea, and other drinks to customer specifications.
    • Constantly expanded personal knowledge of coffee styles and varieties.
    • Able to operate cash registers and perform credit card transactions.
    • Maintained safe and healthy work environment by following organization standards and sanitation regulations.
    01/2019 to 11/2019 Hostess Excela Health | Norwin, PA,
    • Maintains a loyal guest following by delivering unparalleled service at every stage of restaurant dining experience.
    • Warmly and graciously greets guests upon arrival as well as thanking them when they leave, always inviting them to come back.
    • Escorts guests to their assigned table while presenting menus and providing information on menu items, featured beverages, and current specials.
    • Organizes the call ahead seating list, received through phone and guest walk-in; keeping scheduling demands and kitchen output on time to avoid overbooking.
    • Monitors dining room and guest flow to maximize table usage and minimize wait times.
    • Stays in open communication with kitchen staff to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
    01/2015 to 02/2018 Accounts Payable Clerk Central States Manufacturing | Michigan City, IN,
    • Able to enter figures using 10-key calculator to compute data quickly.
    • Inputs financial data and produced reports using the AS/400 software.
    • Enters invoices requiring payment and disbursed amounts via check or electronic transfer.
    • Assesses data and information to verify entry, calculation and billing code accuracy.
    • Manages efficient and accurate processing of invoices and check requests for 5 locations within the southwest region.
    • Keeps vendor files accurate and up-to-date to expedite payment processing.
    • Generates financial statements and reports detailing accounts receivable status.
    • Reconciles processed work by verifying entries and comparing system reports to balance.
    • Organizes budget documentation and tracked expenses to maintain tight business controls.
    • Reports financial data and updated financial records in ledgers and journals.
    06/2005 to 11/2014 Hostess; Server Red Robin Gourmet Burgers | City, STATE,
    • Operates and participates effectively in a team environment.
    • Exhibits an outgoing personality that promotes a warm and inviting atmosphere.
    • Responsible for greeting guests in a friendly manner and escorting them to their table.
    • Able to communicate and interact with guests; knowing how to handle crowds when busy and keeping the guests at ease.
    • Implements communication and problem-solving skills to resolve guests' complaints and promote long-term loyalty.
    • Able to manage large parties by explaining seating options and wait times, avoiding any possible guest concerns.
    • Stays up to date on menu changes to offer current and accurate information, answer questions that will help in guests selecting their top entree selection based on their individual preferences.
    • Accurately input orders in the "Point of Sale" (POS) computer system.
    • Able to handle money, make change, and process credit card transactions.
    • Able to run food orders from the kitchen to the appropriate guest.
    • Helps in maintaining the dining area; assisting servers with clearing and resetting tables by taking dishes to the kitchen area.
    Expected in 2013 Associate of Arts | Special and Elementary Education, Elementary Education Northern Arizona University- East Valley- Satellite Campus, , GPA:
    Expected in 2007 High School Diploma | Maricopa Community Colleges - Mesa Community College, Mesa, AZ GPA:
    Expected in | Corona Del Sol High School, Tempe, AZ GPA:

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    School Attended

    • Northern Arizona University- East Valley- Satellite Campus
    • Maricopa Community Colleges - Mesa Community College
    • Corona Del Sol High School

    Job Titles Held:

    • Barista
    • Hostess
    • Accounts Payable Clerk
    • Hostess; Server


    • Associate of Arts
    • High School Diploma

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