Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated guest service professional with over 10 years of experience in the hospitality and restaurant industry. A hardworking, goal orientated team player with a positive and outgoing attitude who will go above all expectations in order to deliver the personal touch, creating an unforgettable visit and dining experience for guests.
Skills
Utilizes interpersonal communication skills
Efficient in time management
Able to work under pressure
Always willing to be adapt
Dependable
Proficient in multi-tasking and prioritizing
Problem solver and always ready to engage in conflict resolution.
Able to patient and attentive to the needs of the guests
Engages in professional etiquette on the phone
Able to handle money and fulfill payment processing
Experienced in data entry and 10-key
10-key calculator, Scheduling
10-key, Servers
Accounts receivable, Tables
AS/400, Phone
Balance, Time management
Billing
Budget
Cash registers
Interpersonal communication
Conflict resolution
Cooking
Credit
Make change
Customer relations
Data entry
Delivery
Dependable
Documentation
Financial
Financial statements
Processing of invoices
Money
Monitors
Multi-tasking
Payment processing
POS
Presenting
Problem solver
Problem-solving skills
Work History
11/2019 to 06/2020BaristaRh | West Palm Beach, FL,
Welcomed customers by determining their coffee interests and needs.
Educated customers by presenting and explaining the coffee drink menu as well as answering their questions.
Maintained a good customer relation and prompt delivery of all beverages and food items.
Responsible for taking orders and making coffee, tea, and other drinks to customer specifications.
Constantly expanded personal knowledge of coffee styles and varieties.
Able to operate cash registers and perform credit card transactions.
Maintained safe and healthy work environment by following organization standards and sanitation regulations.
01/2019 to 11/2019HostessExcela Health | Norwin, PA,
Maintains a loyal guest following by delivering unparalleled service at every stage of restaurant dining experience.
Warmly and graciously greets guests upon arrival as well as thanking them when they leave, always inviting them to come back.
Escorts guests to their assigned table while presenting menus and providing information on menu items, featured beverages, and current specials.
Organizes the call ahead seating list, received through phone and guest walk-in; keeping scheduling demands and kitchen output on time to avoid overbooking.
Monitors dining room and guest flow to maximize table usage and minimize wait times.
Stays in open communication with kitchen staff to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
01/2015 to 02/2018Accounts Payable ClerkCentral States Manufacturing | Michigan City, IN,
Able to enter figures using 10-key calculator to compute data quickly.
Inputs financial data and produced reports using the AS/400 software.
Enters invoices requiring payment and disbursed amounts via check or electronic transfer.
Assesses data and information to verify entry, calculation and billing code accuracy.
Manages efficient and accurate processing of invoices and check requests for 5 locations within the southwest region.
Keeps vendor files accurate and up-to-date to expedite payment processing.
Generates financial statements and reports detailing accounts receivable status.
Reconciles processed work by verifying entries and comparing system reports to balance.
Organizes budget documentation and tracked expenses to maintain tight business controls.
Reports financial data and updated financial records in ledgers and journals.
06/2005 to 11/2014Hostess; ServerRed Robin Gourmet Burgers | City, STATE,
Operates and participates effectively in a team environment.
Exhibits an outgoing personality that promotes a warm and inviting atmosphere.
Responsible for greeting guests in a friendly manner and escorting them to their table.
Able to communicate and interact with guests; knowing how to handle crowds when busy and keeping the guests at ease.
Implements communication and problem-solving skills to resolve guests' complaints and promote long-term loyalty.
Able to manage large parties by explaining seating options and wait times, avoiding any possible guest concerns.
Stays up to date on menu changes to offer current and accurate information, answer questions that will help in guests selecting their top entree selection based on their individual preferences.
Accurately input orders in the "Point of Sale" (POS) computer system.
Able to handle money, make change, and process credit card transactions.
Able to run food orders from the kitchen to the appropriate guest.
Helps in maintaining the dining area; assisting servers with clearing and resetting tables by taking dishes to the kitchen area.
Education
Expected in 2013Associate of Arts | Special and Elementary Education, Elementary EducationNorthern Arizona University- East Valley- Satellite Campus, , GPA:
Expected in 2007High School Diploma | Maricopa Community Colleges - Mesa Community College, Mesa, AZGPA:
Expected in | Corona Del Sol High School, Tempe, AZGPA:
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School Attended
Northern Arizona University- East Valley- Satellite Campus
Maricopa Community Colleges - Mesa Community College
