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Barista Resume Example

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Rainya
Channing
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer serivce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Point of Sale Knowledge
  • Ordering Procedures
  • Exceptional Customer Service
  • Conflict Resolution
  • Cleaning
  • Adaptive and Creative
  • Sales expertise
  • Friendly and outgoing
  • Employee training
  • Performance improvement
  • Cash Handling
  • Stocking Shelves
  • Receiving Incoming Supplies
  • Team collaboration
Education
Granby High SchoolCity, State06/2016High School Diploma
Certifications
  • Food handlers certificate
  • Certificate of serving/selling alcohol
Accomplishments
  • Won Multiple second and third place awards, and had each piece displayed in the Hermitage museum and garden.
  • Participated in over 15 juries exhibits during 2.5 years attending the Governor's school for the Arts, and had work displayed in multiple public buildings including the dominion towers, the Macarthur mall, and the Chrysler museum.
  • Invited to "Capitol day" to represent my school in 2013, in Washington D.C. to meet with Senators about the importance of fine arts, and its academic properties.
  • Designed and participated in the creation of multiple sculptures in the art district of Norfolk.
  • Created the logo for GSA's annual bike tour (2014), and sold t-shirts with the design.
Work History
Company Name- Barista
City, State03/2020 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created over 25 drinks in average shifts with consistently positive customer satisfaction scores.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Cultivated ability to recall customers' names and address each by name.
  • Accurately took seven to-go and special orders via phone daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Complied with standards for merchandising, stocking and storing product.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained regular and consistent attendance and punctuality.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
Company Name- Customer Service Lead
City, State07/2018 - 02/2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Measured team performance and reported metrics to leadership team members.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Analyzed equipment breakdowns using various troubleshooting methods.
Company Name- Crew Member
City, State03/2018 - 07/2018
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Collaborated with team members to complete orders.
  • Adhered to company safety standards, including Food safety and First aid procedures.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Increased customer satisfaction by resolving order issues.
  • Worked with new customers to understand needs and provide better service.
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Resume Overview

School Attended

  • Granby High School

Job Titles Held:

  • Barista
  • Customer Service Lead
  • Crew Member

Degrees

  • High School Diploma

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