Expected in 06/2020High School Diploma | Baldwin County Virtual School, Daphne, AL, GPA:
Experience
08/2019 to 08/2020BaristaBluegreen Resorts | Schaumburg, IL,
Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Monitored cafe for seating availability, safety and wellbeing of guests.
Greeted over 60 customers daily, answered questions and recommended drinks and pastries.
Supported store manager with recruiting, interviewing and hiring baristas.
Gave details on coffee blends and preparation descriptions to customers.
Protected store assets and facilities by complying with company policies and procedures.
Cleaned and sanitized work areas, utensils and equipment.
Greeted guests with pleasant smile and superior customer service.
Listened to customer desires and needs to recommend optimal products.
Memorized official and off-menu preparations to serve all customer beverage desires.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Ordered, received and stocked supplies and retail products.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Maintained calm demeanor during high-volume periods and special events.
09/2018 to 07/2019CashierFoot Locker | Gurnee, IL,
Assisted with purchases, locating items and signing up for rewards programs.
Operated cash register, collected payments and provided accurate change.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Received payments for products and issued receipts.
Monitored sales events, added new merchandise and rang up purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Helped customers find specific products, answered questions and offered product advice.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Assisted customers with account updates, new service additions and promotional offers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues with cash registers, card scanners and printers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Promoted specific item options to drive sales and achieve add-on purchases.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Processed over 75 transactions per day with exceptional accuracy.
05/2017 to 08/2018Food and Beverage AttendantIntercontinental Hotels Group | Savannah, GA,
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Assembled and served meals according to specific guest requirements.
Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Maintained dining and food service areas in clean, safe and sanitary manner.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
Set tables for upcoming meal according to Food Service Guidelines Manual.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Provided exceptional service that reflected restaurant standards and core values.
Controlled portion sizes and garnishing for optimal cost controls.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
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