Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

  • Tea expertise
  • Safe food handling practices
  • Coffee expertise
  • Up-selling
  • Product displays
  • Espresso machine operation
  • Handling credit transactions
  • Food preparation
  • Cooperative team player
  • Customer service
  • Engaging personality
  • Multitasking
  • Active listener
  • Solid problem solver
  • Strong leadership capability
  • Calm under pressure
  • Speedy and efficient
  • Time management
  • Inventory management
  • POS system operation
  • Cash register operation
Education and Training
Expected in | Forensic Psychology Western Kentucky University, Bowling Green, KY, GPA:
Expected in 06/2020 High School Diploma | Baldwin County Virtual School, Daphne, AL, GPA:
08/2019 to 08/2020 Barista Bluegreen Resorts | Schaumburg, IL,
  • Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Greeted over 60 customers daily, answered questions and recommended drinks and pastries.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Greeted guests with pleasant smile and superior customer service.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Ordered, received and stocked supplies and retail products.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Maintained calm demeanor during high-volume periods and special events.
09/2018 to 07/2019 Cashier Foot Locker | Gurnee, IL,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Received payments for products and issued receipts.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed over 75 transactions per day with exceptional accuracy.
05/2017 to 08/2018 Food and Beverage Attendant Intercontinental Hotels Group | Savannah, GA,
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Assembled and served meals according to specific guest requirements.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Maintained unobtrusive presence throughout meals to assist guests with additional food and beverage requests as needed.
  • Set tables for upcoming meal according to Food Service Guidelines Manual.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.

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School Attended

  • Western Kentucky University
  • Baldwin County Virtual School

Job Titles Held:

  • Barista
  • Cashier
  • Food and Beverage Attendant


  • Some College (No Degree)
  • High School Diploma

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