Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking Stylist with pleasant personality and passion for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences.

Five years of salon experience, always dedicated to making sure each client leaves my chair 100% satisfied!

  • Innovative hairstyling techniques
  • Cosmetology principles knowledge
  • Customer buying trends
  • Team player
  • Flexible schedule
  • Quick learner
  • Marketing understanding
  • Outstanding customer service
  • Product knowledge
  • Beauty tool sanitization
  • Contouring understanding
  • Body hair removal
  • Social skills
  • Payment processing expertise
  • Color matching master
03/2019 to 12/2019 Barista Dierbergs Markets | Chesterfield, MO,
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Addressed and resolved customer concerns by [Action] and [Action] to maintain brand loyalty.
  • Maintained calm demeanor during high-volume periods and special events.
  • Described menu items to customers and suggested products based on stated preferences.
  • Developed [Number] new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Greeted over [Number] customers daily, answered questions and recommended drinks and pastries.
  • Maintained highest standards of conduct and service to support company reputation.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Received and accurately processed customer payments.
  • Greeted guests with pleasant smile and superior customer service.
  • Brewed approximately [Number] batches of coffee per [Timeframe], keeping watchful eye on levels to avoid empty machines during peak shop hours.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Resolved customer disputes with tact and professionalism.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Educated customers on beverage menu items and provided samples of daily brews.
03/2014 to 09/2019 Hairstylist Monarch Casino Black Hawk | Reno, NV,
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Colored, cut and installed extensions according to client reference photos and desired outcome.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Sanitized workstations and salon equipment to reduce chance of infection.
  • Washed, colored, cut, dried and styled hair for about three to four clients each day.
  • Cut and styled natural, artificial, colored or textured hair.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Employed variety of hair style techniques, including curling and straightening daily on customers.
  • Collected payment from customers and scheduled next appointments.
  • Operated cash register and credit card machine to receive payments daily.
  • Collaborated with clients of all types to increase profile and status through effective styling.
  • Cleaned workstation, tools and equipment prior to each client .
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Scheduled appointments for customers using VagaroPro.
  • Monitored client satisfaction to maintain 100% positive ratings.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Examined hair texture and condition to determine appropriate treatment for customers daily.
  • Completed continuing education and training to stay up to date with new trends and techniques.
  • Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
  • Pre-booked appointments to guarantee repeat business.
  • Kept work area clean and neat to stay productive.
  • Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
  • Worked with a number of men and women daily to style and design traditional and contemporary hairstyles.
  • Designed and recommended home care hair regimens and treatments for individual customer needs.
07/2017 to 12/2018 Bartender Centerplate At Levi's Stadium | Indianapolis, IN,
  • Managed up to 100+ customers per shift.
  • Maintained tight financial controls with highly accurate daily registers.
  • Processed up to 100+ transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored different areas of bar to keep alcohol consumption stayed in designated areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Filled ice bins throughout shift.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
Education and Training
Expected in 12/2013 Cosmetology License | Cosmetology Carteret Community College, Morehead City, NC GPA:

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